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Front Desk Receptionist/admin
3 weeks ago
**Front Desk/Admin Job description (Physiotherapy Clinic)**
**Duties**:
Customer Service
- Excellent customer interaction and engagement
- Greeting visitors
- Joy of working directly with customers and getting them to rebook
- Confident with promoting and selling wellness services and products
- Insightful. Good at anticipating patient and staff needs
- Friendly, empathetic and courteous
- Positive energy and respectful attitude
- Task oriented, with a mature, responsible work ethic
- Patient management for optimum experience and utilization
Administrative Duties:
- Scheduling and patient management
- Answering and routing phone calls
- Detail oriented. Able to process and track Motor Vehicle Accident claims.
- Calling Insurance companies for coverage details
- Processing payments
- Billing - on-line portals
- Reconciling accounts
- AR’s and collection
Skills and Experience:
- Must have minimum Secondary School Diploma
- Excellent written and oral communication skills
- Strong customer interaction and engagement
- Self-motivated individual with ability to work independently and within a team
- Must be able to Multitaskin busy environment and be task oriented
- Organizational and strong communication skills
- Previous office and administrative experience
Pay: $18.00-$19.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- AEC / DEP or Skilled Trade Certificate (required)
**Experience**:
- Administrative experience: 2 years (required)
- Healthcare work: 1 year (preferred)
- Reception: 2 years (required)
Work Location: In person
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