Repayment Services Specialist

2 weeks ago

Mississauga, Canada CanCap Management Inc. Full time

CanCap Management Inc. is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

**What your day and week could look like**

Reporting to the Director, Servicing Operations, a Repayment Servicing Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account. This includes:

- Ongoing stewardship of a dedicated segment of customer accounts.
- Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
- Assisting customers with mid-term changes to their accounts.
- Maintaining accurate records of communication and contact information.
- Facilitating win/win outcomes for customers who have become past-due.
- Resolving product, service, and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.

**How you bring your passion for success**
- Three or more years customer service and collection experience in a consumer lending environment
- A commitment to exceptional customer service.
- Outstanding ability to build rapport over the telephone.
- A high degree of accuracy within a fast-paced environment.
- Ability to juggle competing priorities with a sense of urgency while maintaining attention to detail and team targets.
- Upbeat and results-oriented team contributions.
- Dependability, self-motivation, and personal accountability.
- Capacity to toggle between working independently and collaboratively.
- A dedication to combined team and personal success.
- Fluent ability to write and speak business information in English.
- Familiarity and ease in working with online platforms and Microsoft Office i.e., Excel, Teams, and Outlook.
- Motivation and drive towards continuous learning and growth within your role and the company.

**What you can expect from us**

Our Employee Experience is aimed at supporting and inspiring our talented team through:

- A passionate team dedicated to the support and empowerment of others.
- An environment where creative, innovative thinking is encouraged.
- Health and dental coverage for you and your family.
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days.

**Additional Information**
- To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

Next Steps

CanCap Management Inc. is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

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