Manager, Business Banking

6 months ago

Toronto, Canada TD Bank Full time

**Manager, Business Banking**:

- 425098BR

**Job Category - Primary**
- Commercial Banking

**Work Location**
- TD Centre - West - 100 Wellington Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

TD Business Banking provides financial solutions to Canadian businesses of all sizes across a wide range of industries. The Business Banking Strategy Enablement team is transforming how we serve business customers across our strategic technology programs. We are a team of enthusiastic people who are passionate about building solutions to meet customer and colleague needs and make their lives easier.

**Job Details**

The Canadian Business Bank is undertaking a major program to modernize our Credit and Sales experience via process improvement and implementing industry leading SaaS (Software as a Service) solutions.

Reporting (temporarily, pending NEW transition) to the AVP Credit Process Transformation & Platform Delivery and working closely with other Business Banking and Program Delivery teams, this will be a key role in managing the adoption, sustainment and enhancements of our new credit platform and processes

Accountabilities:
Stakeholder Management
- Primary point of contact for in-production field users
- Work with Program team to understand the road map for replacement of Carma Credit
- Liaise with vendor to understand product development roadmap, provide TD inputs to influence roadmap
- Work with Business Banking Information Systems and technology support teams to ensure user access issues are resolved; identify and drive timely fixes of any defects
- Liaise with program team to understand impact of recommended changes
- Actively involve Segment Subject Matter Experts in functional assessment and prioritization

Intake
- Be the primary conduit for proactive and reactive end-users input on enhancements
- Assess and prioritize product enhancements from vendor
- Contribute to and participate in prioritization of a common backlog of features and functionality
- Create artifacts to support identified enhancements

Change Management
- Support and participate in training for Day 1 and Day 2 changes, be a key participant in providing post launch support
- Support adoption by identifying and tracking KPIs and raising any areas of concern
- Identify and update key reference materials leveraged in the end-to-end credit process

**Job Requirements**
- To be successful in this role, you will require:

- Proven credit experience as a credit underwriter
- Solid knowledge of Business Banking processes and procedures.
- Understanding of Business Banking's organizational structure.
- Ability to adapt quickly to change and a high level of flexibility.
- Ability to navigate ambiguous situations.
- Strategic thinking skills.
- Research and analysis skills.
- "Self-starter" and “value-added” mindsets.
- Demonstrated ability to influence without authority.
- Ability to be a team player while also working independently.
- Strong attention-to-detail and problem-solving skills.
- Strong organizational and leadership skills.
- Strong relationship managements kills.
- Excellent verbal, written, and presentation skills.
- Passionate about and advocate for Business Banking.
- Strong knowledge of Microsoft Office, especially PowerPoint, would be an asset.

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such a

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