Clerk, Night

4 weeks ago

BaieSaintPaul, Canada Hôtel & Spa Le Germain Charlevoix Full time

Work Term: Permanent
- Work Language: French
- Hours: 30 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experience
**Work setting**:

- Staff accommodation available
- Hotel, motel, resort
**Tasks**:

- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:

- Computerized bookkeeping system
- Internet
- Opera
**Transportation/travel information**:

- Public transportation is not available
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Night shift premium
**Other benefits**:

- Free parking available
- Wellness program

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