Deployment Coordinator

18 hours ago

Toronto, Canada OntarioMD Full time

**Deployment Coordinator**

**12-month Contract**

**Job Band: 3**

The Deployment Coordinator role is focused on supporting the onboarding and deployment (e.g. enrolment activities, product integration etc.) of OntarioMD’s product suite (e.g., HRM, OLIS, eConsult, i4C Dashboard, DHDR/IR, eForms, Contextual Launch Services). A key member of the Deployment Team, the Deployment Coordinator possesses strong product coordination skills and the capability to effectively and positively interact with internal and external stakeholders.

**Reporting to th**e **Manager, Deployment, the Deployment Coordinator will**:
1. Support the **enrolment** of clinicians and allied health professionals to OntarioMD’s product suite.
- Coordinate with external partners for products that are not developed by OntarioMD (e.g., OLIS, Viewer, eConsult, DHDR/IR, eForms, Clinical Connect, Contextial Launch etc.).
- Deploy, track and monitor OntarioMD product deployments to clinician practices, ensuring timelines and targets are achieved.
- Liaise with third party vendors to coordinate the technical implementation of products to clinician practices (e.g., EMR configuration, troubleshooting).
- Liaise with EMR Vendors, Regional Teams, Operations, and Technology & Integrations resources; facilitate onboarding activities, issue resolution, respond to queries and provide status updates.
- Proactively manage risks, and systematically resolve or escalate issues in a timely manner.
- Proactively resolve client’s enrolment, onboarding and deployment-related inquiries and deliver solutions by working closely with internal and external stakeholders.
- Assist with issue triaging, tracking, and resolution.

2. Provide **operational support for processes**related to provincial roll-out of EMR-connected programs, products and services.
- Process product deployment activities and milestones in CRM, for accurate and timely progress tracking and reporting.
- Coordinate and collaborate with cross-functional teams to identify and implement process improvements for existing OntarioMD products.
- Ensure up-to-date process documentation for EMR integrated and non-integrated product deployments.
- Provide timely guidance to other client-facing teams on product deployment processes and associated tracking elements.
- Facilitate Lunch and Learn sessions, as required, for internal business teams.
- Work closely with Product and Technology teams to support roadmap discussions related to deployment activities.
- Perform data analyses for timely reporting and escalations, as necessary.
- Participate in projects related to OntarioMD’s operational efficiencies (e.g. eSignature, Portal modernization project).

3. Contribute to **data quality improvements** and ensure compliance to corporate data optimization goals.
- Review client product information and associated data and supporting documentation to validate accuracy of account information.
- Correspond with business units to correct deficiencies and inaccuracies.
- Responsible for ensuring compliance to information management policies, procedures and governance standards as CRM power users.
- Perform data quality investigations as necessary and work individually or in collaboration with teams to identify and rectify data issues.
- Identify process efficiencies and system enhancement opportunities. Participate in the User Acceptance Testing (UAT) and operational delivery for system enhancements.
- Perform other job-related duties, as assigned.

**Requirements that are important to us**:

- Post-secondary education in Business Administration, Health Informatics, or equivalent experience.
- Minimum of three (3) years’ experience working with stakeholders in the provincial health system, preferably in client support / client facing role.
- Superior interpersonal and organizational skills.
- Excellent written and oral presentation skills.
- Demonstrated experience in resolving conflict and negotiations.
- Demonstrated experience maintaining effective process documentation.
- Demonstrated experience working in cross functional teams in a matrix or network environment.
- Demonstrated experience building and maintaining productive working relationships with internal/external stakeholders.
- Strong knowledge of Microsoft Office tools.
- Strong understanding of Customer Relationship Management (CRM) and/or IT Service Management (ITSM) systems.
- Experience preparing, gathering, maintaining, analyzing, and reporting on large volumes of data
- Comfort with communicating and collaborating with technical and product teams.
- Familiarity with Ontario digital health landscape, EMRs and/or provincial EHR products and services is an asset.

**Benefits we think you'll like**:

- Fantastic opportunity to grow within the team and throughout the organization.
- Professional development and continuous in-house learning opportunities.
- Fun, friendly, and dynamic work environment with a passion for digital health.
- Competitive salary and b

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