Noc Analyst

NOC Analyst-37433

**Profession**

Service Operations

**Work Location**

Americas-Canada-MONTREAL

**Schedule**

Full-time

Description

**_What you will do:_**
- Strong customer service focus, with the ability to communicate among highly technical teams.
- Point of contact for customers, partners and internal teams for service impacting issues, outages, and remediation status.
- Provide timely response and communications around incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
- Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
- Document all actions in accordance with standard company policies and procedures, work with internal and external technical and service teams to create and/or update knowledge base articles
- Has a passion for succeeding in assigned tasks and to produce work of the highest quality even under pressure
- Demonstrates a strong desire to see the team achieve its common goals

**Qualifications**:
**_
Who you are:_**
- 5+ years IT Operations experience in large scale, mission critical enterprise heterogeneous infrastructure leveraging DevOps, SRE & Agile methodologies with B. Tech./B.E. degree in Electronics & Telecomm or Computer Science
- Previous NOC experience is strongly preferred, extensive experience in all aspects of technology outages and stakeholder management
- Knowledge of Microsoft server operating systems and Cisco network devices
- ITIL, networking & server certifications preferred; Microsoft Azure, Cisco, RedHat certification nice to have

**_What We Offer_**
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonuses, flexible benefits, medical policy, pension plan and access to world-class learning.

**_Welcome to SITA_**
We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

**#LI-SITA-JG2**

**Job Posting**

Mar 21, 2023, 3:32:38 PM