Claims Controller

Highlight Motor Group

Concord, ON

**Highlight Motor Group **is one of the fastest growing transportation companies in GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. In order to keep up with our growth we will be seeking experienced, professional, energetic, goal-oriented individuals to complement our organization.

We are looking for a highly motivated and knowledgeable **Claims Controller **who mainly will focus on prompt, efficient, and thorough resolutions of our freight and equipment claims.

**Responsibilities**:

- Overseeing the processing of transportation claims submitted by customers, clients, or other stakeholders
- Responsible for investigating and resolving customers’ freight issues, which may include claims for damaged or lost freight.
- Reviewing claim documentation, assessing claim validity, and ensuring information is gathered
- Complete freight claim paperwork with transportation provider—both paper or electronic.
- Process checks and ensure all parties are paid in a timely manner when a claim is resolved
- Provide proactive education to the drivers in order to decrease future freight claims
- Provide written and verbal communication to all involved parties
- Prepare reports and analysis to provide insights into claims trends, settlement amount or other relevant matrix.
- Stay updated on applicable laws and guidelines to ensure compliance.

**Requirements**:

- Minimum one year of freight claims experience
- Excellent written and verbal communication skills
- Excellent customer service skills
- Great problem solving and negotiating skills
- High level of computer proficiency
- Excellent administrative and time management skills
- Ability to multitask in fast paced, performance driven environment
- Strong planning and organizing skills
- Good interpersonal skills
- Demonstrate a positive attitude and desire to succeed
- Strong team player

**We offer competitive wages and great benefits package.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Concord, ON L4K 1N8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- This work is not remote. Are you able to work on-site?
- How many supervisor/managerial experiences do you have with Auto Claims?

Work Location: In person