Support Worker

2 months ago

Nanaimo, Canada ISLAND CRISIS CARE SOCIETY Full time

**Posting date**:October 7, 2024
**Closing date**: Open until filled
** Schedule line**: HNP 8

**Hours per week**: 40

**Schedule**: (11:00pm - 7:00am), Sunday - Thursday

**Location**: Nanaimo

**Classification**: Community Support Worker

**Reports to**: Program Manager

**Please note**:This position is open to all qualified applicants and requires union membership.

Here at Island Crisis Care Society, as a Community Support Worker, you have an opportunity to make a meaningful impact within our Hearth Newcastle Place Transitional Housing Program. We are seeking an exceptional individual whose qualifications and attributes align with the demands of this role.
- ** Teamwork and Initiative**: Our organization values individuals who can work with a team to ensure client needs are being met. You should be self-driven, demonstrating the ability to manage tasks and responsibilities collaboratively while contributing to the overall success of our Transitional housing program.

**Key Responsibilities**
- Participates in the assessment, goal setting and program planning (Personal Service Plan) for clients (program participants). Documents, implements and provides input into the evaluation of the program.
- Assists with providing life skills training such as meal preparation, housekeeping, personal care skills and personal finance and implements personal service plans.
- Participates in various client-focused activities in accordance with care plans.
- Assists program participants to function more independently within the program space or in their own supportive housing unit, and in the community. Assists clients with daily life skills, social skills and/or behavior management. Teaches and assists clients with activities such as organization and de-cluttering, basic cooking, money management, shopping, household safety, pet care. Facilitates physical, recreational, educational, social and vocational activities.
- Provides emotional support and feedback to residents and their families.
- Identifies social, economic, recreational and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials and the community.
- In programs where a dedicated cook is not on staff, prepares, cooks and serves meals and snacks, including those for special dietary needs and special occasions, in accordance with safety and health standards and the menu plan.
- Recognizes, analyzes and deals with potential emergency situations such as clients’ aggressive behavior to ensure no harm comes to the client and/or the public. Reports problems to the supervisor.
- Administers first aid and medication in accordance with established policy.
- Assists with case management by identifying potential problems and reporting any difficulties. Provides input to counsellor, professional, with regard to the development of appropriate program plans to achieve residents’ objectives. Contributes to the evaluation of residents’ progress and prepares reports.
- Maintains reports such as statistics, logbooks, daily activities on residents.
- Ensures health and safety standards are maintained.
- When required, assists with residence maintenance and housekeeping duties such as laundry, sweeping, mopping floors, mowing lawns, inventory, shopping, cleaning equipment and food services.
- Performs other related duties as required.

**Qualifications**

**Education**
- Diploma in a related human / social service field.

**Training and Experience**
- One (1) year recent related experience. Or an equivalent combination of education, training and experience.

**Required Licenses/Certificates**:

- Standard First Aid with CPR-C
- FOODSAFE Level 1
- Naloxone Administration
- WHMIS 2015
- Non-Violent Crisis Prevention
- Successful Criminal Record Review for Vulnerable people

**Competencies**

**Core Competencies**
- Heart
- Compassion
- Integrity

**Specialized Competencies**
- Conflict management
- Dependability
- Interpersonal skills
- Job knowledge
- Boundary strength

**Knowledge, Skills & Abilities**
- Possesses a high level of knowledge regarding substance use disorders, mental health challenges, treatment, and recovery and is familiar with and understands the "Housing First" model and the importance of bio-psycho-social-spiritual support in addressing these challenges.
- Follows and practices protocols and procedures consistently and faithfully and maintains effective routines;
- Has a firm awareness of and maintains healthy boundaries and practices and demonstrates self-care.
- Is able to understand and contribute to the therapeutic culture of ICCS within their own position and team.
- Has a demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high-pressure environment.

**Benefits of Working with ICCS**

**Come see what we have to offer**:

- Casual dress
- Free training through the Homelessness Services Association of BC

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