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E-commerce Associate

1 month ago

Langley, Canada Canadian Tire Full time

Are you ready to join Canada"s most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader: automotive parts, accessories and services; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages that include: benefits, potential for profit sharing, extensive training and career opportunities from within and across the country at Canadian Tire Retail stores.

**Summary**:
The E-commerce Associate role consists of processing online customer orders and handling customer inquiries, product returns, product exchanges and sales transactions efficiently and professionally. This position requires delivering friendly and courteous service, while processing and assembling customer orders efficiently and correctly. The role also involves the use of an electronic handheld device and/or desktop computer.

**Main responsibilities and tasks**:

- Operates the online orders desk, responding to multiple customer inquiries, requests and concerns in a timely manner, both over the phone and online.
- Picks, packs and processes pick-up and ship-to-home orders in the online orders system.
- Accurately verifies merchandise quantities, descriptions and prices.
- Offers replacement products or substituted products to customers for unpicked quantities.
- Picks products using an employee-facing device (EFD) or from a pick list printed from a desktop computer.
- Picks products that are clear and free of damage to fill orders.
- Confirms the quantities and products, while packing items for the order (basket, bag).
- Updates the online orders system with the quantities, storage and pick-up locations, and reason codes (if applicable) for unpicked quantities.
- Prints receipts and order labels, and attaches receipts to the customer orders.
- Pre-bags the products for each order and puts the products in a storage location close to the customer pick-up area.
- Finds customer orders in the online orders system when the customer arrives for pick-up, verifies the accuracy of the order and completes the order in the online order system.
- Investigates pick-up orders that have not been picked up by the customer.
- Processes returns and exchanges using the computerized system of customer purchases efficiently, following standardized procedures. Follows established policies and procedures on returns and rain checks.
- Deals with challenging situations and conflict resolution in a professional manner.
- Operates a computer, an electronic handheld device, a fax machine, a printer and electronic funds terminals, and enters all relevant codes in Canadian Tire systems.

**Requirements**:

- Customer-oriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire values of honesty, integrity, and respect.
- Excellent organizational and technology skills.
- Effective written and oral communication skills.
- Ability to complete detail-oriented retail tasks in accordance with instructions and to demonstrate responsibility for outcomes.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.

**More about the position**:
**Potential career opportunities**
- Next levels: Merchandiser, Cashier Supervisor or Department Manager.

**Physical demands and working conditions**

Standing/walking for eight hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy."

**Our offering includes**:

- Competitive compensation and benefit package.
- Potential for profit sharing.
- Employee shopping discounts.
- Flexible work hours.
- Learning and development opportunities.
- Scholarships.
- Reward and recognition program.
- A culture of performance and accountability.
- A supportive and positive team environment.

**Background check requirements**:

- Reference check.
- Employment verifications.
- Criminal background check.
- Credit check.

High-School or Equivalent

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