Service Delivery Manager

3 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

TD Merchant Solutions (TDMS) provides reliable, flexible and easy to use card payment solutions to corporate, commercial and small business clients. A wide selection of payment processing solutions includes Point of Sale (POS) terminals, PC Software and E-Commerce card processing solutions that allow businesses to authorize and settle their payment card transactions electronically, whether the payment is debit or credit card. TDBFG is the only bank in Canada which directly operates a merchant processor/acquirer, resulting in unique opportunities and challenges in a highly competitive environment.

TDMS' Merchant Delivery Team is responsible for:

- Deployment, Installation and Maintenance of POS equipment across Canada.
- Management and coordination of Vendor Partners throughout Canada.
- Complete Lifecycle Management and Inventory Control of all TD-owned POS equipment.
- Security Key injection of POS equipment.
- Scheduling and implementation of major product rollouts

Reporting to the Manager, Merchant Delivery this position manages a dynamic team responsible for facilitating the on-site installation support of Point of Sale equipment and functional training to TD merchants throughout Canada. This position also works closely with other areas within Merchant Solutions to support new product launches, large merchant rollout project s and other Point of Sale device related in-field activities.

This role is best suited for an enthusiastic professional with a positive "can do" approach, who will proactively execute against the Role Charter and deliver on performance metrics.

**Job Requirements**
- A minimum of 5 years of people management experience
- Excellent organizational skills
- Process driven based on a Quality Management foundation
- Contact centre management an asset
- Act as a change agent for the overall business
- Ability to interface with a variety of business units to implement a common goal
- Work effectively in a team-based environment in both lead and subordinate roles
- Strategic thinker
- Strong multi-tasker
- Strong analytical skills - ability to identify issues, develop solutions and provide insights
- Strong verbal, written and presentation skills
- Facilitation experience is an asset
- Technical/Development background is an asset
- Able and willing to “roll up sleeves” to deliver projects
- Advanced knowledge of MS Office Products

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- General

**Job Category - Primary**
- Commercial Banking

**Job Category(s)**
- Commercial Banking

**Hours**
- 37.5

**Business Line**
- TD Commercial Banking

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Toronto

**Work Location**
- 1111 Flint Road

**Job Expires**
- 20-Feb-2023

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