Manager, Advice Centre Reporting

3 months ago

Mississauga, Canada Royal Bank of Canada Full time

**Job Summary**

**What's the opportunity?**

You will join the Advice Centre Analytics team and play a key role in the consolidation and enhancements of the monthly and quarterly business performance reports for the Advice Centre, which are used by the senior management team to drive discussions to make better-informed decisions and achieve business goals. This includes interacting with various stakeholders to consolidate data, sourcing relevant data using analytical tools (Tableau), and delivering actionable insights/early warnings to management and key stakeholders. You will support the development and execution of the Advice Centre Analytics strategy through engagement in national initiatives/projects, leveraging sophisticated statistical techniques to develop and deliver business insights.

**What will you do?**
- Lead monthly and quarterly business performance reports, covering all aspects and strategic pillars of AC channel’s balanced scorecard, including collecting, analyzing, and interpreting data from various sources to identify issues, trends, and patterns to generate meaningful insights and actionable recommendations to drive change
- Engage in collaborative efforts with business stakeholders and data enablement teams to gain deep understanding of their needs and challenges, and identify potential opportunities and risks to the business
- Guide and support the creation of impactful data visualization and dashboards that effectively communicate findings, enabling the business to make informed and faster decisions
- Utilize analytical skills with business knowledge/expertise to identify the drivers/root causes of underpinning results, including the identification of business improvement opportunities
- Proactively deliver and present timely & value-added insights and actionable recommendations across multiple business lines, products and channels to stakeholders and senior management
- Identify opportunities to improve the customer experience, employee experience/engagement, optimize multi-channel capabilities and drive operational efficiencies
- Understand the interrelationship of activities/interactions and desired performance to identify influential levers to achieve Key Performance Indicators (KPI’s)
- Engage in national initiatives/ projects to drive strategic decisions and changes, including data analysis, modeling or regression, and deep-diving for insights to help make informed decisions
- Effectively manage and prioritize multiple business initiatives, projects, ah-hoc analysis requests with business stakeholders and/or partners

**What do you need to succeed?**

**Must-have**
- Education: Undergraduate degree in business, mathematics, statistics, computer science, engineering, economics or related quantitative field preferred
- Proven Experience: demonstrated track record of successfully collaborating with business teams to drive data-driven decision making
- Technical proficiency: Programming languages (Python, SQL, or similar), statistical analysis, data visualization tools (e.g. Tableau), and strong technical ability with MS PowerPoint and Excel
- Business Acumen: Ability to understand business challenges, translate them into data-driven questions, and communicate findings in a clear and actionable manner
- Communication Skills: Excellent verbal and written communication skills to effectively convey complex technical concepts to both technical and non-technical audience
- Collaboration: Proven ability to build strong relationships and collaborate effectively with cross-functional teams
- Problem-Solving: Strong analytics and problem-solving skills with data driven approach
- Attention to detail: Organization, ability to multi task and time management is critical

**Nice-to-have**
- Canadian Banking Operations or Advice Center experience
- Personal & Commercial Banking experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
- Leaders who support your development

**Job Skills**

Adaptability, Change Management, Commercial Acumen, Communication, Critical Thinking, Decision Making, Financial Acumen, Group Problem Solving, Large Group Presentations, Long Term Planning, Oral Communications, Organizational Change Management, Reporting and Analysis, Strategy Development, Thought Leadership, Written Communication

**Additional Job Details**

**Address**:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

**City**:
MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BAN

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