Associate Manager, Esg Stakeholder Engagement

2 months ago

Toronto, Canada TD Bank Full time

401957BR

Community & Environment

Toronto, ON

March 6, 2023

Company Overview

Department Overview

The Global Sustainability and Corporate Citizenship Group brings together TD’s business, philanthropy and human capital to deliver on the bank’s purpose to enrich the lives of our customers, communities and colleagues. The team’s aspiration is to link our business, products, services, and community investments, under one single narrative for greater focus, intent, and impact. The team is focused on finding and enabling opportunities that differentiate the brand and enhance reputation, strengthen the employee value proposition, drive social and environmental impact and create shared value.
The Environmental, Social, Governance (ESG) Stakeholder Engagement team works together with business segments and corporate function partners across TD, including Sustainability and Corporate Citizenship, Investor Relations, Corporate and Public Affairs, Risk Management, and Legal, to develop stakeholder responses on ESG topics, detect current and emerging ESG issues and sentiments from stakeholders, and support and enhance stakeholder understanding of TD’s ESG strategy and performance.

**Job Description**:
Reporting to Senior Manager of ESG Stakeholder Engagement, the Associate Manager, ESG Stakeholder Engagement, will support the ESG Stakeholder Engagement team by developing and managing timely responses to stakeholder inquiries, monitoring and analyzing stakeholder insights, and developing communications, briefings, and reporting.
- Develop responses to stakeholder inquiries on TD’s ESG strategy and performance (including from non-governmental organizations (NGO), investors, community organizations, and customers), verify data against TD’s external disclosures, and manage review process with cross-functional partners and leaders
- Track and analyze engagements, to provide ongoing status reporting and key themes/trends reporting to TD teams
- Monitor and analyze key insights from NGOs, and develop briefing and reporting to share insights with TD teams
- Develop and coordinate quarterly stakeholder insights reporting, working with members across TD teams
- Develop quarterly ESG communications template, and support the development of stakeholder engagement job aids, to help enable TD teams with enhancing stakeholder understanding
- Coordinate review of stakeholder engagement content in ongoing partner reporting, including in support of Risk Management
- Support the development of the semiannual stakeholder voice dashboard for senior executive team and board
- Support the development of communications and briefings for investor relations, including investor presentations, speaking notes, Q&A documents, and investor inquiries
- Support and coordinate the development of ESG content in the proxy circular
- Support and coordinate the development of stakeholder engagement content for the external ESG Reporting Suite
- Support the ongoing implementation and maintenance of the ESG Stakeholder Engagement Strategy, including measurement of program effectiveness
- Continue to enhance stakeholder engagement procedures and processes, including tracking and reporting of engagements, stakeholder engagement taxonomy, and governance approach
- Utilize ESG monitoring tools, including Sigwatch and RepRisk, to monitor current and emerging issues
- Research best in class practices in stakeholder engagement and provide recommendations on potential enhancements

**Requirements**:

- Strong writing skills, with ability to translate complex ideas into digestible content, preferably with experience in corporate communications
- Organizational awareness, resourcefulness and demonstrated relationship building skills - understanding of whom to engage in order to identify solutions and resolve issues
- Strong project management experience, with ability for project planning, and work with diverse teams to manage timelines.
- Strategic thinking and analytical skills, with demonstrated ability in connecting and making meaning on diverse topics to develop recommendations and plans
- Demonstrated ability in collaborating with different business and functional teams across TD
- Attention to detail, to ensure high-quality deliverables
- Able to thrive in fast moving and ambiguous environments
- Excellent multi-tasking, organizational and time management abilities; able to prioritize, managing competing priorities and escalate issues effectively
- Excellent PowerPoint skills to synthesize key information for senior level consumption
- Advanced skills in Excel, Word, Adobe Acrobat
- Minimum Bachelor’s degree, preferably in corporate communications, sustainability, finance, or business
- Prior experience working in ESG would be an asset
- A bachelor’s university degree

**SKILLS CATEGORY**:

- Research
- Analysis
- Administration
- Confidentiality
- Strong organization skills
- Strong communication skills
- Strategic thinking

Additional Informa

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