Support Services Supervisor

6 months ago

Vernon, Canada Kaigo Senior Living Full time

**Support Services Supervisor**

**Long-Term Care and Assisted Living**

**Creekside Landing** in Vernon is a unique campus of care that offers aging couples, seniors, and friends — whose individual care needs differ greatly — the ability to continue to live together in proximity. The campus provides a safe, supportive home and 24-hour nursing care for seniors who can no longer live independently, whether due to physical or cognitive issues.

We are looking for a dedicated, experienced full time Supervisor who will support the Vernon team and ensure that our residents feel at home, surrounded by people that care.

**Who You Are**

You are an inspirational and value-based leader who is committed to enriching the lives of those in our care with dignity and respect.

You are a team player that works fluidly with residents, families, and colleagues every step of the way.

Your decision-making skills and judgement are sound, balancing the needs of the business with the care of our residents.

You are highly organized and resilient, able to pivot from task to task and ever-changing priorities.

**What You Will Do**
- Under the direction of the Support Services Manager, is responsible for ensuring the day-to-day operation of the support service departments and its employees - dietary, housekeeping and laundry.
- Participating with the recruiting, supervising, coaching and mentoring department team members.
- Assist with developing menus in consultation with a registered dietician to ensure nutritional requirements of the Residents are met.
- Completes audits of the building environment to ensure it is maintained in a clean and sanitary manner, complying with the infection control program.
- Audits meals and laundry services to ensure Resident satisfaction.
- Collaborates with the interdisciplinary team to ensure specialized diets and textures are accommodated.
- Maintains an inventory of food items, linen, paper products, cleaning supplies, chemicals, etc.
- Ensures budgetary controls are in place.
- Maintains the MSDS binders with current information.
- Ensures that resident rights are maintained and respected which includes confidentiality.

**Your Qualifications - The Must Have’s**
- Post-secondary diploma in Culinary Arts, or equivalent (required)
- Membership with the Canadian Society of Nutrition Management (preferred)
- 3 + years’ experience in a leadership role in a long-term care facility
- FOODSAFE Level 1 & 2
- Demonstrated leadership, facilitation and management skills to form cohesive, functioning teams including mentoring and evaluating employees
- Experience with the recruitment and hiring process
- Excellent customer service, communication and interpersonal skills coupled with a high level of professionalism and confidentiality
- Computer proficiency with and intermediate knowledge of Microsoft Office products
- Knowledge of and skills to operate kitchen, laundry and housekeeping equipment
- Fiscal accountability, in order to manage department resources (staffing, supplies, etc.)
- Knowledge and understanding of the BC Residential Care Regulations
- Must provide a Criminal Record Check for the Vulnerable Sector and proof of COVID-19 vaccinations

**What We Offer**
- A safe, fun working environment in a quiet, residential setting
- A competitive compensation package, including extended health and dental care benefits, life insurance and vision care
- Full time hours (37.5), Monday to Friday (emergency on-call availability)
- Employee Assistance Program
- Training and development opportunities
- An amazing team of like-minded caring and compassionate individuals

Kaigo has a dedicated team of employees who have been enriching the lives of our seniors for over 20 years. If you want to create a positive impact and enhance seniors’ lives, then we invite you to join our team.

**Kaigo Senior Living** consists of six retirement communities nestled in beautiful settings and quiet neighbourhoods throughout the interior and lower mainland of British Columbia. All are fully accredited, professionally managed and well maintained. From its name “KAIGO” a Japanese word meaning caring to the highest standard, to its mission, vision, and values, Kaigo has clearly established a foundation for developing a “partnership in caring”. Kaigo is dedicated to providing the best environments for our residents and our employees.

At Kaigo we welcome everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQIA2S+ folks, Indigenous Peoples, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We understand the value that diversity brings to our organization and we strive to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions.

**Salary**: $28.00-$35.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- D

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