Volunteer Program Coordinator

3 weeks ago

Tiverton, Canada Huron Shores Hospice Full time

Job Posting

**Volunteer Program Coordinator**

(12-month contract until June 30, 2024)

**Responsibilities**:
**Volunteer Recruitment, Management, Engagement, and Retention**
- Recruitment of volunteers for community and in-house hospice programs
- Responsible for onboarding, screening, training and orientation process for new volunteers and ongoing training & development to existing volunteers
- Coordinates and provides direct supervision of volunteers onsite and offsite when applicable
- Provides oversight and administrative support to volunteer-led projects and programs
- Provides coaching and mentoring support to volunteers
- Evaluates and reports on volunteer program and its impact on all stakeholders
- Volunteer recognition and retention including coordinating the annual volunteer appreciation event, as well as other recognition initiatives
- Manages tracking and statistics, such as volunteer hours
- Develops appropriate schedules to ensure volunteer services are delegated according to workflow and need
- Provides ongoing feedback and conducts volunteer role evaluations
- Maintains complete and accurate documentation records in compliance with provincial regulations, legislation and health policies

**Volunteer Program Development**
- Develops, implements, reviews, evaluates and updates volunteer processes, procedures and supporting documents, such as a volunteer handbook, training and promotional videos, incident reporting processes and other similar items
- Creates annual volunteer recruitment, recognition and engagement plans
- Develops standardized documentation and record management practices

**Community Relations**
- Writes and distributes a monthly volunteer e-newsletter sharing upcoming events and fostering engagement amongst the team
- Working with the Community Engagement Coordinator, promotes volunteer led community programs as well as volunteer opportunities
- Promotes volunteer opportunities at Huron Shores Hospice while in the community, connecting with key community partners, presenting to community groups and attending relevant public community events
- Identifies and shares stories that show the impact of our mission
- Participates in regional and provincial volunteer related groups

**Other Duties**
- Assist the Executive Director with other duties as assigned

**Requirements and Knowledge**
- Minimum 2-3 years of related experience in community and health-based care
- Post-Secondary degree/diploma in Health/Social Science discipline or the equivalent combination of qualifications/education
- Experience in volunteer administration an asset.
- Experience or understanding of the not-for-profit healthcare environment is an asset
- The ability to work independently and collaboratively
- Excellent verbal and written communications skills
- Ability to present information concisely and effectively, both verbally and in writing
- People person personality with excellent public speaking skills in both formal and informal settings
- Advanced level of knowledge of general office procedures, efficient computer skills, file management
- Excellent computer expertise including Microsoft Word, Excel, PowerPoint and mail merge
- Self-starter and is able to function as part of a team
- Positive and compassionate approach to client service and a demonstrated capacity for empathy
- A passion for hospice palliative care and helping those in need
- Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance

**Work Location**: Huron Shores Hospice is located in Tiverton, Ontario. Work from home is acceptable for some of tasks; requirement to be on site for volunteer management, events and meetings/training.

**Contract Details**: This is an approximate 12-month contract position until June 30, 2024.

**Standard Work Week**: 30 hours/week (Monday to Friday) with flexible working hours based on requirements of the position; evenings and weekends where necessary.

**Compensation**: $24.70 per hour

**About Huron Shores Hospice**

Huron Shores Hospice is a volunteer-led nonprofit organization that provides quality of life at the end of life, offering compassionate, holistic care and support to individuals living with a life-limiting illness.

Support is extended to their family members and caregivers, and to those grieving the loss of a loved one. Hospice programs and services are offered at no cost to those we support, and are available irrespective of age, gender, religion, race, ethnicity, or economic status. Whether in the community or our 2-bed Residence, Hospice provides specialized support programs and services with a person
- centered approach. Individuals and families are intimately involved in creating their own care plan that addresses their unique needs. Our competent and committed Hospice staff and volunteers work together as a team with other community partners and service providers to provide full support and quality Hospice Palliative Care.

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