E-commerce and Social Media Associate
6 months ago
Bike and Brew, Calgary’s original caffeinated bicycle and repair shop is hiring We are looking a team member who has a passion for bicycles, who is energetic and customer focused. Bike and Brew offers a fun and friendly work atmosphere, with awesome people. Our work culture is something we pride ourselves on, and we believe it is one of the reasons that our team members love coming to work every day
**Responsibilities**
- Manage day-to-day operations of our e-commerce platform, including product listings, inventory management, and order processing.
- Develop and execute social media marketing campaigns to promote our products/services and increase brand awareness.
- Create compelling content for social media posts and other digital channels to engage our audience and drive traffic to the webstore.
- Handle customer inquiries, concerns, and complaints related to online purchases.
- Collaborate with the management team to develop integrated marketing campaigns that align with our overall business objectives.
- Analyze key performance metrics, such as website traffic (SEO/SEM), conversion rates, and social media engagement, to identify opportunities for improvement.
- Stay up-to-date with industry trends and best practices in e-commerce and social media marketing to drive innovation and competitive advantage.
**Qualifications**
- Minimum 3 years experience with e-commerce, will consider less experience based on passion for cycling and ability to be creative.
- Proficiency in Lightspeed e-commerce platform and content creation tools (such as Adobe Creative Suite).
- Strong written and verbal communication skills for crafting compelling product descriptions and engaging social media content.
- Analytical skills for interpreting data and optimizing strategies.
- Knowledge of SEO and SEM principles.
- Creativity and innovation for developing unique and attention-grabbing content.
- Customer service skills for handling inquiries and resolving issues.
- Time management and organizational skills for managing multiple tasks and deadlines.
- Familiarity with google products and social media analytics tools.
- Adaptability to evolving trends and technologies in e-commerce and social media.
- Collaborative team player with strong interpersonal skills and the ability to work effectively in a fast-paced environment.
- Open to feedback and possesses a growth mindset, continually seeking opportunities to learn and develop.
Send a cover letter with resume.
**Job Types**: Full-time, Part-time
**Salary**: $18.00-$25.00 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- Store discount
Day range:
- Every Weekend
- Monday to Friday
- Weekends as needed
Flexible Language Requirement:
- French not required
Shift:
- 8 hour shift
Work setting:
- Specialty store
Application question(s):
- Do you consider yourself a cyclist?
**Experience**:
- Bike shop: 1 year (preferred)
- E-Commerce: 1 year (required)
- retail sales: 2 years (required)
- Customer service: 2 years (required)
**Location**:
- Calgary, AB T2E 2L3 (required)
Ability to Commute:
- Calgary, AB T2E 2L3 (required)
Work Location: In person
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