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Store Manager

1 month ago

Langley, Canada The Source Bulk Foods Willoughby Full time

**Come join our team of dedicated zero-wasters and passionate foodies who live within the communities they serve. If you love wholesome food, are focused on supporting local farmers and producers, and are dedicated to reducing unnecessary waste wherever possible - APPLY TODAY**

**Objective of this Position**:

- Store management
- Team management
- Customer service management

**Main Duties and Responsibilities**:
**Store management**:

- Manage the store according to The Source Bulk Foods procedures, systems and standards.
- Ensure opening, mid-shift and closing checklist tasks are performed diligently at all times.
- Manage the set up and supervision of any in-store promotions and weekly specials.
- Timely completion of all weekly, monthly and yearly reporting.
- Correct recording of all waste products.
- Manage inventory to obviate any out-of-stock situation.
- Monitor stock of all packaging material and place orders as required.
- Receive stock, completing the procedures as set out in the Franchise Owner Manual.
- Place stock orders on a fortnightly basis, or as required.
- Perform rolling and yearly stock takes.
- Constantly monitor product presentation and quality standards.

**POSITION DESCRIPTION: STORE MANAGER**
- Ensure shop cleaning, bin and bulk container procedures and maintenance schedules are adhered to.
- Constantly monitor the overall cleanliness and presentation of the store, including serving counter and storeroom.
- Follow all food handling and sanitation procedures as set out in the Franchise Owner Manual.
- Undertake daily Point of Sale (POS) and banking reconciliation procedures.
- Ensure all cash procedures are carried out according to the Franchise Owner Manual.
- Undertake banking as required.
- Ensure the retail store environment complies with all work health and safety requirements.
- Complete weekly store reports and advise Franchise Owner of any store management or team member issues to be discussed.

**Team management**:

- Team member training using The Source Bulk Foods training manual and videos.
- Team member motivation and support to achieve The Source Bulk Foods customer service representative standards.
- Communicate all relevant The Source Bulk Foods issued notices and communications with all team members.
- Ensure that all team members meet the personal presentation standards as set out in the Team Member Terms & Conditions and the Franchise Owner Manual.
- Closely monitor team member performance and action further training as required.
- Prepare team rosters - weekly (minimum).
- Manage the roster to achieve the required customer service standards but at optimal costs.
- Advise the Franchise Owner of any team member issues and recommended actions.
- Provide support to any team members regarding customer complaints or difficult questions.
- Maintain a positive and team orientated personal attitude.

**Customer service**:

- Deliver The Source Bulk Foods required customer service experience with every customer that enters the store.
- Undertake correct processing of a sale in the POS system.
- Follow the approved process to create and redeem a gift voucher in the POS system.
- Follow the approved process to perform a refund in in the POS system.
- Correct and clear explanation of the Loyalty Member card program to customers.
- Follow the correct procedure to allocate Loyalty Member points retrospectively.
- Maintain a high level of product knowledge, including researching new products in order to pass on information to other team members.
- Maintain a high level of personal presentation standards.
- Provide a great leading example of how to greet, serve and farewell customers.
- Ensure that every customer leaves the store delighted with their retail experience.
- Manage customer complaints, as per the procedures set out in the Franchise Owner Manual.

**Key accountabilities**:
**Store management**:

- Effective store operation.
- Timely and accurate production of all store reports.
- Documentation of all accidents, whether team member or customer.
- Achievement of store key performance indicators in terms of:

- Sales
- Average sale value
- Wage percentage

**Team management**:

- Skill levels of all team members.
- Performance of all team members in regards to store presentation, cleanliness and stock rotation/refill systems.
- Team attitude.
- Low team member turnover.

**Customer service management**:

- Achievement of customer service standards.
- Number of customer complaints.
- Number of repeat customers.

**General**:

- Comply with all procedures as set out in the Team Member Terms & Conditions.
- Presenting a professional, positive and friendly manner at all times.

**Reports**:
**Daily **Rolling stock take

**Weekly **Financial Report, Franchise Fee Report (RCTI)

**Monthly **Financial Report, Ambassador Report, Waste Report.

**Performance review**:
The Store Manager’s performance, along with the store performance, will be reviewed on a quarterly basis.