Supervisor

2 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
Operational oversight over one UW Food Services Unit, consistent with departmental objectives, University policies, procedures, franchise agreements and CUPE 793 Collective Agreement. Focused effort on Unit specific emerging needs and priorities.

**Responsibilities**:
Effective development and deployment of people resources
- Oversee the work of applicable salaried staff, unionized and part-time hourly staff
- Determine staffing needs and assignments; schedule appropriately to meet the specialized and variable production requirements
- Recruit, train, coach and motivate staff on an ongoing basis while providing a constructive and positive working environment
- Performance manage staff in consultation with Human Resources/Employee Relations area
- Complete performance evaluation on applicable staff
- Promote and foster student employment on campus

Oversee day-to-day operations
- Take initiative to carry out assigned duties with mínimal supervision
- Oversee the preparation of products to handle daily requirements; ensure all food prepared is of the highest quality, and overproduction is kept to a minimum to avoid waste
- Ensure all health, safety, sanitation, maintenance standards and franchise standards are met
- Consult with franchise head office regarding operational guidelines, retail pricing, products being sold to maximize revenue - if applicable
- Maintain inventory management systems including supply ordering, inventory count, transfers and security of all storage and servery areas
- Work closely with Chef(s) for culinary support. Recommend menu selections within the unit(s)
- Source and recommend retail products being sold to maximize revenue
- Performs other duties as assigned which may include working in other UW Food Services units

Fulfill administrative duties in close cooperation with the administrative office in a timely and accurate manner
- Prepare and submit bi-weekly payroll for hourly paid employees
- Ensure invoices are reconciled with products received
- Complete and submit monthly department health and safety inspections
- Ensure that occupational incidents are reported and investigated in a timely manner, and that corrective action is taken where necessary
- Fulfill actions associated with audit results from Steritech, Health Inspector, and Franchise Partners
- Utilize recognized software to maintain up-to-date vacation schedules, preventative maintenance and asset management activities

Financial Responsibilities
- Adhere to cash handling procedures including: daily cash reconciliation, bank deposits, cash float/change fund preparation, security and submission of required reports to the administrative office
- Adhere to Procurement and Contract Services Policies and departmental guidelines for spending activities
- Achieve financial results based on budget targets
- Evaluate applicable financial reports and propose corrective action when necessary
- Assists in the development of the annual budget

Contribute to the delivery of a positive customer experience
- Provide input into strategies to continually improve customer flow, unit appearance, product merchandising, messaging, marketing materials and unit atmosphere
- Implement and oversee preplanned special promotions, theme events, and general marketing initiatives
- Respond to customer service feedback, issues and requests with tact and resourcefulness
- Assist in planning, managing and executing special projects, renovations and program introductions
- Actively participate in departmental and other related committees as required

Qualifications:

- University or College education with a specialty in Hospitality, Tourism or Food & Beverage management or equivalent work related experience
- Three years recent supervisory experience in hotel, quick service or institutional food service environment
- Experience supervising in a unionized environment and working with student employees is an asset
- Experience with inventory and cash controls, food and labour cost control
- Proficient in the use of common computer software programs including Outlook
- Experience with point-of-sale equipment
- Experience in supervising food preparation
- Experience in marketing, merchandising, promotional and event deployment
- Proven ability to work with a minimum of supervision in a fast paced, customer oriented environment
- Demonstrated ability to make frequent, complex decisions and work well under pressure with multiple deadlines
- Excellent motivator with highly developed interpersonal, organization and communication skills (written and oral)
- Valid driver’s license is an asset

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliatio

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