Lounge Server

2 months ago

Red Deer, Canada Red Deer Resort & Casino Full time

Are you a customer service superstar with a passion for creating memorable dining experiences? We are looking for energetic and personable individuals to join our team as Servers at Red Deer Resort & Casino. If you thrive in a fast-paced environment and enjoy providing exceptional service, this is the perfect opportunity for you

Under the direction of the **Lounge Manager**, the** Lounge Server **is responsible, including but not limited to ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This position must have a proven ability to work as a team player and leader in a fast-paced environment. The Server must be well organized and creative and possess superior communication and interpersonal skills, and must possess the ability to display a passion for excellent customer service while working in an energetic and dynamic environment.

**Essential Duties and Responsibilities**
- Serves guests food and drink while following Red Deer Resort & Casino policies and procedures
- Report any areas that require maintenance or other attention to the supervisor on shift
- Maintain all compliance with the Health and Safety requirements of the hotel
- Communicate with other team members and areas of the hotel when required
- To have a complete menu and product knowledge and be able to assist guests with any dietary concerns and explain daily features with confidence
- Have basic knowledge of alcoholic and beverage recipes; basic bartending skills may be required
- Speak with guests to ensure satisfaction with food and service and attend to complaints
- Order necessary outlet supplies using the specific requisitions
- Clean agreed designated areas in accordance with laid down procedures and routine hygiene requirements
- Accept payments, be responsible for cash outs
- Come to work in full uniform, follow Alberta liquor and gaming laws
- Performs other related duties as required

**Education, Qualification and Requirements**
- Reel Facts, ProTect and ProServe Certifications (through AGLC)
- Must be over 18 years of age.
- Clear criminal record check required upon hire
- Mature and professional appearance
- The ability to work well under pressure and be detail-oriented
- Strong work ethic and positive team attitude
- Effective communication skills with individuals at all levels; both inside and outside of the organization
- Must be fluent in English, both written and oral
- Standard First Aid with CPR & AED certification is an asset
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

**Work Environment**
- Able to stand and repeatedly walk over the course of a shift
- Ability to tolerate exposures to heat, cold, water and noisy environment
- The employee must frequently lift and/or move up to 20 pounds.
- While performing the duties of this job, there may be stooping, kneeling, bending, reaching and crouching

**Hours of Work**
- The hours of work for this position will vary depending on operational requirements but will include day, evening and late night, as well as weekends and holidays.

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