Assistant Retail Manager

7 months ago

Oakville, Canada Value Village Full time

**Job Title: Production Manager**

**Who we are**:

- Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._

**What you can expect**:

- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

**What you get**:
Comprehensive onboarding and training from day one.

In-house expertise Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

**Benefits offerings including**:

- Bundled health plans such as medical, Rx, dental and vision.
- Company-paid life insurance for extra protection and peace of mind.
- Programs to stop smoking, diabetes management coaching, and on demand care options.
- A RRSP with generous company matching contributions to assist you in saving for a secure financial future.
- Paid time off from work for leisure or other hobbies.
- A range of mental health services to assist you in managing daily life.

**What you’ll be working on**:
Responsible for the overall management and direction of the production process, along with leadership of the team, in accordance with all policies, procedures, regulations and laws. The Production Manager has direct responsibility for specific departments spanning both the production room and the sales floor. Ensure the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace. The Production Manager’s supervision takes the form of quality control checking and side-by-side involvement in the work to observe, assess, coach, and counsel performance, as well as to set the pace of work. The Production Manager is guided by the Savers vision and Core Values.

**Store Performance**
- Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
- Continually monitor and set the pace of work.
- Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information.
- Inspect sales floor for shop-ability and ensure a positive customer/donor experience at all points of interaction.
- Prioritize and direct team member activity.

**Leadership and Development**
- Lead, direct and supervise the work of supervisor(s) and production team members.
- Plan staffing needs and coordinate recruitment, selection and training.
- Regularly observe, assess, interact, coach and counsel supervisors and team members.
- Identify and develop high potential supervisors and team members through on-the-job, guided work.
- Maintain a respectful values-driven workplace.
- Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback.
- Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned.

**Customer/Donor Service**
- Receive and respond to customer/donor questions, requests and complaints.
- Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members.
- Actively engage with the customer/donor by seeking first hand feedback to make improvements to all aspects of the shopping and donor experience.
- Implement the set-up of sales and marketing promotions & programs when required.
- Assist donors per Company standards.

**Consistent Production**
- Manage item put out condition & volume, production margin, spread of put-out prices and seasonal back stock.
- Ensure all sellable items are available to the customer.
- Plan, schedule, assign and direct work of the team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives.
- Manage production workflow efficiencies, standards and organization.
- Oversee quality control checks throughout all production stages: during production, prior to rolling, on the floor and at recycle off the floor.
- Lead the morning maintenance program to ensure sales floor is ready for business each morning; capture and leverage learnings.
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