Lead Coordinator, Fitness

4 weeks ago

Ottawa, Canada University of Ottawa Full time

Job Type:
Employee

Duration in Months (for fixed-term jobs):
12

Job Family:
Athletic Operations

of Open Positions:
1

Faculty/Service - Department:
Campus Recreation

Campus:
Main Campus

Union Affiliation:
SSUO

Date Posted:
November 20, 2023

Closing Date:
December 01, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:
35

Salary Grade:
SSUO Grade 09

Salary Range:
$67,783.00 - $85,623.00

About Student Affairs:
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose:

- The incumbent is responsible for the creation, implementation, and supervision of all fitness related programming and services to various clienteles (internal and external) with a focus on revenue generation where appropriate. This includes the operational management of fitness centres on campus, complementary related fitness programs and accompanying human resources management. Incumbent is responsible for research and development of innovative and creative methods to deliver programming in traditional and non-traditional methods at multiple locations on campus.

In this role, your responsibilities will include:

- Customer Service: Respond, support and resolve issues and challenges that surface in the fitness community as to support and engage a client centered approach to customer service that includes both internal and external clients. Address and manage behavior, resolving conflicts, managing risk and incident response while ensuring processes are consistent with University and Campus Recreation (CR) policies and procedures.
- Operations: Supervise and evaluate the operations of the fitness centres and ensure that employees follow the guidelines, procedures and policies on a daily basis to encourage engagement, safety and retention of our members.
- Resource Management: Provide the CR manager with recommendations that help analyze the need of users and coordinate the ongoing short term and long-term maintenance, purchase and/or replacement of equipment for use in the fitness centers and the various fitness programs. This would also include program budget coordination and any accompanying oversight of sales of fitness related items.
- Human Resources: Responsible for the recruitment, hiring, onboarding, on-going training, supervision, evaluation and remuneration of all student staff and volunteers. Provide mentoring, experiential learning and guidance in the areas of issue resolution and incident and risk management. Address student staff issues that impact optimal functioning of the fitness centers and fitness programs.
- Public Relations: Collaborate with campus and community partners in the delivery of fitness programming; maintain relationships with campus stakeholder groups to identify opportunities to expand or enhance activities and to optimize the impact on physical health and overall wellness.
- Program Development and Revenue Generation: Responsible for the development, implementation, and promotion of fitness programs with a goal to generate income where appropriate.
- Reporting: Provide reports to track fitness participation by conducting program evaluation, surveys and collecting information in order to identify emerging trends and client needs to make recommendations for program content and event development. Advise as to the most suitable approaches to best meet client fitness needs.
- Planning: Participates in the development and implementation of the Campus recreation strategic planning process and annual operational planning
- What you will bring:

- University Degree in a relevant field or an equivalent combination of education and work experience; most relevant field areas include health sciences, human kinetics, exercise science, sport administration, etc.
- Three years of supervision and operational experience in a fitness center or wellness/recreation space and other sports facilities preferably in a higher learning environment;
- Three years of human resources management, financial resources, team management and conflict resolution experience;
- Supervisory experience to effectively manage student staff and volunteers;
- Experience in the planning, development, coordination and evaluation of programs and services for various diverse groups;
- Strong interpersonal and communication skills in a unique and bilingual cultural environment;
- Developed sense of leadership, strong organizational skills and ability to meet strict deadlines;
- Active certification in a fitness related field (eg. personal training, aerobics, Kin) with knowledge and familiarity of Canadian fitness safety standards
- Ability to work daytime, evenings and weekends as required based on operational schedules of the Fitness Centre

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