Village Experience Coordinator

2 weeks ago

London, Canada The Village of Glendale Crossing - Retirement Full time

**This exciting opportunity of Village Experience Co-ordinator, (VEC) will be supprting the residents in the new opening at our Retirement Home of Glendale Crossing located in London.**

**You can be you while being a part of our family.**

At Schlegel Villages we are redefining elder care through innovation, village design and culture change, but we know the key to our village success, and our residents’ satisfaction, is YOU and our teams.

We aspire to provide all members of our communities, including team members, with a life-enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”.

We’d love to talk to you about what makes us different.

**As our Village Experience Coordinator joining our Village of Arbour Trails, ON, you will**:

- Organize necessary logistics within the Village and works with Neighbourhood Teams/Director’s of Lifestyle Options to accommodate resident move ins, internal transfers or other movement within the Village Continuum of living.
- Work collaboratively with Maintenance and Environmental to ensure suite preparedness, cleanliness and functionality and service set up is complete + complete required paperwork through appropriate parties (resident’s, family members, physicians, power of attorney’s etc.).
- Collaboratively work with the Directors of Lifestyle Options to learn details of the resident’s personal profile, preferences, needs, and aspirations to develop a superior member experience. They work with the Village teams to design a New Resident Orientation Plan; to build engaging activities and programs for Neighbours Club Members within the Village and/or greater community.

**To be successful as our Village Experience Coordinator, you will**:

- Possess a university degree, College diploma or equivalent experience
- Be adept in systems and process thinking to provide excellent customer service
- Have the ability to work independently, takes initiative with little direction and identify opportunities that enhance a new resident/member experience
- Have proven oral and written communication skills by listening to others and sharing information
- Be a trusted liaison for Village life for new residents, club members and families during a Villages visits, Village move ins and transitions throughout the continuum
- Have strong Administrative and Computer Skills
- Be excited by our objectives, our Village philosophy and the family values that shape all aspects of life in a Schlegel Village
- Display a caring and respectful attitude toward our residents, families, and team members
- Understand the physical, mental, and emotional demands of the Village Experience Coordinator role

**It would be an asset if our Village Experience Coordinator has**:

- Class F drivers license in order to support Neighbours Club initiatives

**How Schlegel Villages supports our Team Members**:

- Ongoing training and personal growth opportunities
- Benefits and access to our Employee Family Assistance Program
- Vacation
- Discounts at Village Services
- Team appreciation events
- Access to The Wilfred Schlegel Hope Fund
- Retirement Savings

Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader.

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