Temporary Coordinator, Customer Care

1 month ago

Vaughan, Canada Alectra Utilities Full time

The Opportunity

Job Posting Number:
**2023-189**

Position:
**Temporary Coordinator, Customer Care & Compliance - **_18 Months_**

**Location**:
**Vaughan (Cityview)(Hybrid: Remote/In-office)**

Reports to:
**Director, Metering Services**

Business Unit:
***Sub Metering**

Division:
***Energy Solutions**

Hours per Week:
***35**

Rate of Pay:
Number of Openings:
***#1**

Union:
***No**

Open:
***August 8,** **2023**

Close:
***August 21, 2023**
- Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements._**
**Position Purpose**:
The Customer Care and Compliance Coordinator will be responsible for overseeing and ensuring the sub-metering team is operating in compliance with the Unit Sub Metering Code and other relevant regulations. In addition, the Coordinator will oversee the onboarding of new buildings and work closely with the team’s external customer care and billing team to be the team’s day to day contact for all customer care and billing activities.

***Responsibilities**:
***Compliance and Regulatory**
- Oversee the disconnection and reconnection process to be compliant with the Ontario Energy Board’s Unit Sub Metering Code, including all disconnection letters sent to customers
- Ensure that the sub-metering business is fully compliant with all changes to the Unit Sub Metering Code as well as any other regulatory requirements that may be mandated by the Ontario Energy Board
- Update all hydro, water and gas rates as required for all municipalities, LDCs and gas utilities in the sub-metering portfolio
- Ensure customer bills are compliant with regulatory requirements are per the Ontario Energy Board’s Unit Sub Metering Code
- Oversee, monitor and maintain the Conditions of Service to be compliant with the Unit Sub Metering Code and any other regulatory requirements
- Monitor and update any changes to the OER and OESP programs and any new programs as put forward by the Ontario Energy Board as required
- Maintain up-to-date knowledge of the Ontario Energy Board’s Unit Sub-Metering Code and other relevant regulations such as CASL, Privacy to ensure compliance across the business unit
- Other changes and requirements as mandated by the OEB
- Be the main point of contact for sub-metering with Alectra’s Regulatory Group

**Customer Care**
- Main liaison with the sub-metering team’s customer care and billing provider. Will handle all queries related to all matters regarding customer care and billing. Will have access to confidential customer information and be responsible for handling this information with the greatest of care.
- Will be responsible for reviewing commissioning sheets with the Customer Care and Billing Team, providing updates to the operations team on billing status, and setting up accounts as required
- Working closely with the Project Coordinator to ensure all new projects and buildings are set up in the CIS system correctly including the correct billing rates, admin fees, number of units, utilities being metered, commissioning documents and all other pertinent information required to set up a building in the system
- Working closely with the sub-metering operations team and customer services team to ensure that all units are enrolled in the CIS system. This will include the monthly management of the consolidated report as well as the owner-occupied report.
- First point of contact for dealing with and handling any escalated customer complaints and issues, including responding to any formal customer complaints brought through the OEB’s customer complaint portal
- Answer any customer inquiries regarding meter consumption. Must be able to analyze and read consumption data, consider and understand what is occurring in the unit (low/high usage, estimated reads, average consumption, checking for leaks) and be able to explain to the customer their consumption patterns
- Create and launch programs to drive e-billing and pre-authorize payment registrations with customer base
- Coordinate with Developers and Property Managers to obtain customer information for units that are not enrolled in the CIS
- As part of the monthly remittance process, be the first point of contact for inquiries from Developers, Landlords and Property Managers regarding billing, consumption, remittances and any other issues
- Work closely with Developers and Property Managers to create web-portal access and provide credentials to requested parties to view building consumption for their respective buildings
- Work with the Finance Team and Collections Agency to track and monitor overdue accounts that have been sent for collections

**Education & Specialized Knowledge**:
***
- College diploma or university degree in business administration or a rela

  • Care Experience Coordinator

    1 month ago

    Vaughan, Canada Bloom Care Solutions Full time

    **Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others.** **Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication. We are committed to helping you succeed and are...

  • Customer Care Coordinator

    4 weeks ago

    Vaughan, Canada Ambria Homes Full time

    The Ambria Group of Companies is a Vaughan-based real estate investment firm, strategically integrated for the purposes of land acquisition, financing, development and construction. Our seasoned management team brings decades of knowledge, integrity and expertise to the construction process. Ambria has evolved and grown since inception by being involved and...

  • Care Experience Coordinator/intake Coordinator

    1 month ago

    Vaughan, Canada Bloom Care Solutions Full time

    **Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others.** **Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication. We are committed to helping you succeed and are...

  • Care Experience Coordinator/Intake Coordinator

    1 month ago

    Vaughan, Canada Bloom Care Solutions Full time

    Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others.Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication.We are committed to helping you succeed and are seeking...

  • Care Experience Coordinator

    2 weeks ago

    Vaughan, Canada Bloom Care Solutions Full time

    JOIN one of the Canada's Top Growing Companies - we can't wait to welcome you aboard! Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others. Our platform presents the opportunity to grow, while promoting a great culture and rewards...

  • Intake Coordinator

    4 weeks ago

    Vaughan, Canada Bloom Care Solutions Full time

    Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others. Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication. We are committed to helping you succeed and are...

  • Care Coordinator

    4 days ago

    Vaughan, Canada Home and Community Care Support Services Full time

    Job Description Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator , you will assess and determine patient...

  • Customer Care Specialist

    3 days ago

    Vaughan, Canada RYCOM Corporation Full time

    **RYCOM** is a trusted leader in Smart Tech solutions for public and private sector real estate, properties, and portfolios for over 25 years. The **RYCOM** team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future. By staying at the...

  • Customer Care Agent

    1 day ago

    Vaughan, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Temporary Assistant Teacher

    2 weeks ago

    Vaughan, Canada Upper Canada Child Care Full time

    Temporary Assistant Teacher - Infant Room Thornhill, Vaughan, ON, Canada Req #1534 Thursday, May 16, 2024 Upper Canada Child Care - “A smile on each child’s face…every day.” We are currently recruiting Assistant Educator to join our Team in Thornhillat the following location: Blessed Scalabrini CES Term: 6 Month Contract Starting Pay: ...

  • Customer Care Agent

    5 days ago

    Vaughan, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Customer Care Agent

    4 days ago

    Vaughan, Ontario, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Customer Care Agent

    4 days ago

    Vaughan, Canada Rentokil Initial Remote Work Freelance Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Customer Care Representative

    2 weeks ago

    Vaughan, Canada Precise Parklink Full time

    Company Description: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. Job Summary: Reporting to...

  • Temporary Assistant Teacher

    1 week ago

    Vaughan, ON, Canada Upper Canada Child Care Full time

    Temporary Assistant Teacher - Infant Room Thornhill, Vaughan, ON, Canada Req #1534 Thursday, May 16, 2024 Upper Canada Child Care - “A smile on each child’s face…every day.” We are currently recruiting Assistant Educator to join our Team in Thornhill at the following location: Blessed Scalabrini CES Term: 6 Month Contract Starting Pay: ...

  • Temporary Associate

    4 days ago

    Vaughan, Canada Tapestry, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Temporary Associate Kate Spade Vaughan, ON, CA general purpose of the position: represent and communicate the kate spade brand and lifestyle to customers through sales competency, product expertise and by providing the highest level of customer...

  • Temporary Associate

    4 days ago

    Vaughan, Canada Tapestry, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Temporary Associate Kate Spade Vaughan, ON, CA general purpose of the position: represent and communicate the kate spade brand and lifestyle to customers through sales competency, product expertise and by providing the highest level of customer...

  • Temporary Associate

    4 days ago

    Vaughan, Canada Tapestry, Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Temporary Associate Kate Spade Vaughan, ON, CA general purpose of the position: represent and communicate the kate spade brand and lifestyle to customers through sales competency, product expertise and by providing the highest level of customer...

  • Customer Care Associate

    4 days ago

    Vaughan, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job...

  • Customer Care Associate

    4 days ago

    Vaughan, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job...