Cruise Coordinator

Orca Spirit Adventures
- Front-line
- Full Time |
- Permanent
- Seasonal
- 146 Kingston Street, Marina Level
- 1 position available
- Accessible Employer: Yes
- Open to International applicants with valid Canadian Work permits: Yes

Posted on July 27, 2023

This position is a sales position as well as a guest service agent and must ensure all guests feel welcomed and important.

Responsibilities Include:

- Organize cruise ship manifests, and boarding passes
- Liaison with office to confirm manifests are accurate for passenger numbers prior to arrival at Orca Spirit with the cruise ship guests
- Primary meet and greet for all cruise ship guests
- Required to have flexible work shifts to meet needs of cruise ship schedule
- Coordinating of office and vessel crew for each cruise ship tour departure
- At the Pier, deal with customer inquiries and monitor service delivery
- Maintain communications with the shore excursions and cruise ship staff regarding departure and return of guests and passenger counts
- Administrative support answering main phone line, responding to guest questions and fielding any customer service issues
- Check in and departure of tours
- Promotion and sales of tours (must be knowledgeable about tour departure times, vessel types, and pricing)

**Responsibilities & Qualifications**:
Job Requirements
- Prior experience in the cruise ship and tourism markets preferred
- Ability to meet deadlines in a demanding and hectic environment
- Excellent guest service and oral/written communication skills
- Must be a self-starter with strong attention to detail, excellent organizational skills & creativity
- Demonstrated ability to work in a team-oriented, multi-tasked environment

**Salary/Wage**:
Competitive

**Job Application Process**: