Supervisor, HR Service Centre and Quality Assurance

3 weeks ago

Ottawa, Canada Parliament of Canada, Senate Full time

Job ID: J0823-0812- Directorate: Human Resources- Classification: SEN-07- Job Type: Indeterminate (Permanent) Full-Time- Location: Ottawa, Ontario- Minimum Salary: 70327/Year- Maximum Salary: 88985/Year- Closing Date: September 4, 2023**About the Senate**:
The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.

**How will you contribute?**:
The Supervisor, HR Service Centre and Quality Assurance Lead is accountable for providing operational oversight to the administration and coordination of HR business processes, operating practices, process flows, procedures and tools required for the effective management of the HR Service Centre. The incumbent implements work processes and practices, develops and leads the HR system quality assurance for the HR Directorate in order for the Directorate to consistently meet its service standards and to provide quality services.

The Supervisor is also responsible for providing HR system user support, training and recommendations for continuous system improvements.

**Open to**:
The general public to staff one (1) indeterminate position in the Human Resources Directorate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

We encourage individuals from underrepresented and minority groups to apply.

**Prerequisites**:

- Completed post-secondary education in human resources or relevant field of expertise OR have an equivalent combination of education, training and experience;
- Minimum of two (2) years of supervisory experience in the HR field is preferred;
- Minimum of three (3) years’ experience in the provision of quality HR services within various HR fields;
- Solid knowledge of human resources methods and best practices including recruitment and staffing, compensation and benefits, leave management, reporting, position management, health and safety, learning, talent management programs and employee relations;
- Extensive knowledge of HR technology solutions, HRIS systems to effectively provide user support to the HR ERP modules and tools and ensure their continuous improvement;
- Knowledge of quality assurance tools, internal controls, performance standards/indicators;
- Proven analytical, problem-solving and critical-thinking skills with strong attention to detail;
- Possess outstanding communication (both written and oral) and leadership skills as well as teamwork competencies to understand customer needs, develop effective HR tools and solutions, and ensure customer satisfaction;
- Knowledge of project management principles, methods and techniques would be considered an asset;
- Human Resources designation or certification considered is an asset.

**Linguistic Requirements**:

- English Reading Comprehension:
- C- English Written Expression:
- B- English Oral Proficiency:
- C- French Reading Comprehension:
- C- French Written Expression:
- B- French Oral Proficiency:
- C**Competencies**:
Integrity
Respect
Service
Action Management
Communication
Adaptability
Judgment
People management
Teamwork and cooperation

**Organizational Needs**:
The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development, and advancement opportunities.

**Conditions of Employment**:
**How to apply**:
Alternative selection tool methods and/or reasonable accommodation for special needs are available upon request.

Please save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Relocation and travel expenses incurred during this process are the applicant's responsibility.

The use of masculine gender in the text includes feminine and is used without discrimination.

The posting closes at 11:59 p.m. EST on the closing date stated above.

  • Clerk, HR Contact Centre

    2 days ago

    Ottawa, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 181270 Business Function: Human Resources Primary City: Ottawa Other Location(s): Province: Ontario Employment Type: Part-Time Employment Status: Term 1 year Language Requirement: Bilingual Imperative (BBCC) Employee Class and Level: UPCEA04 Number of Vacancies: 12 Job Closing Date (MM/DD/YYYY): 06/07/2024 The incumbent is part of a team...

  • Clerk, HR Contact Centre

    2 days ago

    Ottawa, Canada Canada Post Full time

    Job Description The incumbent is part of a team responsible for the receipt and resolution of all Pay and Time related enquiries from Supervisors and Employees. The agent is the first point of contact for Supervisors for all pay defect enquiries and is required to have in-depth working knowledge of various Payroll/Time Management/Human Resources and...

  • HR Employee Centre Advisor

    3 days ago

    Ottawa, Canada NAV Canada Full time

    Job Posting Title HR Employee Centre Advisor Job Category HR Service Delivery Language Requirements Bilingual / Bilingue English and French are required / Le français et l'anglais sont requis. Flexible Work Agreement Type Posting End Date 2024-04-16 Job Grade ATP-5 Pay Range $68,256 - $85,317 Job Summary As part of the HR Employee Centre, the...

  • Bilingual (En/fr) Call Centre Agents - Available

    2 days ago

    Ottawa, Canada On Call Centre Full time

    **We are looking to grow our Bilingual (French / English ) Customer Service Team!**! - _**Must be available Wednesday-Sunday (8am-8pm EST)**_ - _**With Incentives, fully trained team members can make between $20-$23 per hour every pay!**_ - Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of...

  • Supervisor, Youth Programs

    1 month ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: Supervisor, Youth Programs **Department**: Community Development Services **Reports to**: Manager, Youth Programs **Status**: Temporary Full-time, (12 to 18 month contract) **Salary**: $31.201/hr to $36.706/hr **Application Deadline**: Until Filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based,...

  • Quality Assurance Lead

    3 weeks ago

    Ottawa, Canada Ottawa Hospital Research Institute Full time

    The Ottawa Hospital Research Institute is the research arm of The Ottawa Hospital – one of Canada’s largest learning and research hospitals. We are proudly affiliated with the University of Ottawa and supported by The Ottawa Hospital Foundation. With more than 2200 scientists, clinician investigators, trainees and staff, and total revenues of more...

  • Quality Assurance Program Specialist

    4 weeks ago

    Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: Responsible for ensuring academic quality assurance processes for new program development, annual curriculum renewal and cyclical program reviews are compliant with mandated university and provincial policies and procedures. To support and contribute to strategic initiatives and special projects undertaken by the Office of...

  • Supervisor, Parking

    1 month ago

    Ottawa, Canada National Arts Centre - Centre National des Arts Full time

    **Introducing the National Arts Centre** The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and...

  • Quality Assurance Analyst

    1 month ago

    Ottawa, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related...

  • Quality Assurance Analyst

    1 month ago

    Ottawa, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related...

  • Quality Assurance

    4 days ago

    Ottawa, Canada Agilespeedup Full time

    At WorkforceAI, quality assurance starts at the very outset of every sprint. Every team member understands that he/she is individually and jointly responsible for the quality of the final delivery. Every team has one member specifically assigned responsibility for ensuring quality assurance measures are being applied at every step. The focus is on early...

  • Quality Assurance

    4 days ago

    Ottawa, Canada Agilespeedup Full time

    At WorkforceAI, quality assurance starts at the very outset of every sprint. Every team member understands that he/she is individually and jointly responsible for the quality of the final delivery. Every team has one member specifically assigned responsibility for ensuring quality assurance measures are being applied at every step. The focus is on early...

  • Quality Assurance

    4 days ago

    Ottawa, Canada Agilespeedup Full time

    At WorkforceAI, quality assurance starts at the very outset of every sprint. Every team member understands that he/she is individually and jointly responsible for the quality of the final delivery. Every team has one member specifically assigned responsibility for ensuring quality assurance measures are being applied at every step. The focus is on early...

  • Quality Assurance Program Specialist

    1 month ago

    Ottawa, Ontario, Canada Carleton University Full time

    Duties and Responsibilities: Responsible for ensuring academic quality assurance processes for new program development, annual curriculum renewal and cyclical program reviews are compliant with mandated university and provincial policies and procedures. To support and contribute to strategic initiatives and special projects undertaken by the Office of the...

  • Food Service Worker

    7 days ago

    Ottawa, Canada The Glebe Centre Full time

    **POSITION TITLE: Food Service Worker** **REPORTING TO: Food Services Supervisor** **DEPARTMENT: Food Services** **POSITION PURPOSE**: The Food Service Worker is a member of the Food Services Team and will be responsible for providing high quality meal and high level of customer service to the residents of the Glebe Centre. **QUALIFICATIONS**: - Must be...

  • Hiring Passionate Early Childhood Assistant

    5 days ago

    Ottawa, Ontario, Canada Sentient HR Services Inc. Full time

    About Us:At Sentient HR, our purpose is to Enrich Lives Through the Power of Connections. Our mission centres around cultivating impactful relationships by facilitating connections between over 400 educators, with hundreds of jobs in childcare that align with their passion and expertise. Specializing in providing highly qualified supply staff to Ontario...

  • Food Service Worker

    1 month ago

    Ottawa, Canada The Glebe Centre Full time

    **POSITION TITLE: Food Service Worker** **REPORTING TO: Food Services Supervisor** **DEPARTMENT: Food Services** **POSITION PURPOSE**: The Food Service Worker is a member of the Food Services Team and will be responsible for providing high quality meal and high level of customer service to the residents of the Glebe Centre. **QUALIFICATIONS**: - Must be...

  • Food Service Worker

    1 month ago

    Ottawa, Canada The Glebe Centre Full time

    **POSITION TITLE: Food Service Worker** **REPORTING TO: Food Services Director and Supervisor** **DEPARTMENT: Food Services** **POSITION PURPOSE**: The Food Service Worker is a member of the Food Services Team and will be responsible for providing high quality meal and high level of customer service to the residents of the Glebe...

  • HR and Volunteer Recruitment Administrator

    1 month ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Job Title**: HR and Volunteer Recruitment Administrator **Status**: Regular Full-Time **Salary**: $21.74 - $25.57 / hour **Benefits and eligibility**: Group benefits, HOOPP pension, 4 weeks annual leave Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the...

  • Quality Assurance Specialist

    1 month ago

    Ottawa, Canada Nordion Full time

    Reporting to the Director of Quality, this role is responsible for managing and coordinating the Quality Management System, as well as ensuring all final product meets Nordion’s standards and specifications. From a quality perspective, the incumbent provides quality leadership for dosimetry services, gamma irradiation systems, and upgrade projects,...