Project Manager

3 weeks ago


Remote, Canada MISSION CRM Full time

At MISSION CRM we exist to accelerate the momentum of nonprofits’ operations, so they can advance their mission and make a difference in the world. To achieve this, we have developed the MISSION CRM solution, which is built on the Microsoft Dynamics 365 platform.

As a Project Manager, your job is to coordinate the implementation of our professional services with our clients. You will work closely with a delivery team that provides the technical and service knowledge to successfully deliver a scope of work. Others from our engineering team and client services team will also assist with the successful launch of every new implementation. Your job is to build the plan, manage the plan, set expectations, manage expectations and ensure the day-to-day tasks are on track, on time and on budget.

**Responsibilities**
- Working directly with MISSION CRM clients to manage and maintain unified communications and stellar service to clients
- Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
- Ensure on time and on budget delivery of projects while also ensuring that project milestones and governance are properly adhered to during the execution of the project.
- Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.
- Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
- Able to manage one or two large (9-12 month) projects or several small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.
- During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to MISSION CRM methodology.
- Facilitate review sessions with the client and your team.
- Participate in end-to-end implementation planning including project management, issue management, communication and change management.
- Leverage expertise to drive business process improvements.
- Establish and maintain trusted advisor relationships with client project stakeholders by setting and managing expectations accurately and honestly.
- Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.

**Preferred Qualifications & Skills**
- **4+ years’ experience in a project management role** leading complex technical projects with multiple resources and dependencies, experience implementing CRM solutions preferred
- **Knowledge of cloud-based tools**, techniques, systems and solutions
- **Experience managing implementations of Microsoft Dynamics 365 or Salesforce**:

- **Must-have experience as Project Manager of professional or consulting service**s wherein clients are paying for services and you have been responsible for managing the delivery of those services
- **Demonstrated project leadership **skills and experience working in project teams, managing task plans, budgets and milestones against a client or vendor contract
- **Outstanding and effective interpersonal skills;** along with strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours
- Ability to proactively identify and manage project risks

**Job Types**: Full-time, Permanent

**Salary**: From $90,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous experience working with nonprofits, experience working in fundraising and program management?

**Experience**:

- Project management: 3 years (required)
- managing technical projects: 3 years (required)
- implementing Microsoft Dynamics or Salesforce: 2 years (required)

Work Location: Remote


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