Field Service Team Lead

5 months ago

Cambridge, Canada Mazak Corporation Canada Full time

Mazak is the global leader in the design and manufacture of highly productive CNC machine tools and automation systems, including turning centers, vertical and horizontal machining centers, Multi-Tasking solutions, 5-axis machining centers and PALLETECH manufacturing systems. Committed to innovative product development, advanced manufacturing technologies and long-term customer support, Yamazaki Mazak Corporation employs more than 8,000 associates, manages 10 manufacturing plants - which all use Mazak machines to make other Mazaks - and operates 38 Technology Centers around the world through its subsidiaries.

Our proud team is growing, and we need a **Field Service Team Leader **to cover for **Ontario**, Canada.

In a nutshell, you will:

- Proactively attain a safe and healthy work environment for all employees.
- Schedule and manage regional Field Service Technicians.
- Ensure customer responses are within prescribed time limits and quality as defined by corporate goals.
- Thoroughly document out all customer calls in the ERP System.
- Ensure personnel is used efficiently while maintaining prescribed response times.
- Maintain a high degree of customer satisfaction and adhere to our service management principles.
- Identify training and development needs of your service team.
- Complete reports, assessment of problems, repairs completed, parts installed, and time involved.
- Utilizes D365 for scheduling and detailed documentation of services records.
- Coordinate and expedite as required repair parts to obtain realistic delivery dates.
- Oversee / manage overtime, takes disciplinary action in coordination with the service manager, as necessary.
- Utilize excellent call center / customer relationship skillset.
- Proactively determine the need for specialty tools and parts and ensure these items are available for Field Service Technicians when they arrive on site.

What are your Qualifications:

- 2 Year Technical Diploma or equivalent experience is a plus
- Project Management / high activity scheduling experience
- Customer relations experience
- Ability to multitask
- Previous supervision of field service technicians a plus
- Excellent communication skills.

Travelling Requirement: 10% of the time. Assignments might require overnight or multiple night stay from time to time.

And what is in it for you?
- Competitive compensation
- RRSP, DPSP and company matching from day 1
- Available training with the leaders in the industry, in the USA and in Japan
- Medical, Dental and Disability Insurance
- A supportive team environment to grow and thrive.

Mazak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.

Mazak is also committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

**Job Types**: Full-time, Permanent

**Salary**: From $40.00 per hour

**Benefits**:

- Automobile allowance
- Company car
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Cambridge, ON N3C 4P7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- CNC Field Service Technical: 5 years (preferred)
- leading a team: 5 years (preferred)

Work Location: In person

  • Bilingual Field Service Team Lead

    6 months ago

    Cambridge, Canada Mazak Corporation Canada Full time

    Mazak is the global leader in the design and manufacture of highly productive CNC machine tools and automation systems, including turning centers, vertical and horizontal machining centers, Multi-Tasking solutions, 5-axis machining centers and PALLETECH manufacturing systems. Committed to innovative product development, advanced manufacturing technologies...

  • Food Service Team Lead

    4 weeks ago

    Cambridge, Ontario, Canada Royal Shawarma Full time

    Job Title: Food Service Team LeadAbout the Role:We are seeking a highly motivated and experienced Food Service Team Lead to join our team at Royal Shawarma. As a Food Service Team Lead, you will be responsible for supervising and coordinating the activities of our food preparation staff, ensuring that our high standards of quality and service are met.Key...

  • Field Service Technician

    6 months ago

    Cambridge, Canada Moventas Flender Corporation Full time

    **Field Service Technician** **Company Description**: Moventas, a Flender owned company, has 40 plus years of experience in wind turbine gearbox manufacturing. Our mission is to provide innovative drive train solutions to improve wind power competitiveness. We are now hiring a full-time talented Field Service / Shop Technician to join our team based out of...

  • Food Service Team Lead

    4 weeks ago

    Cambridge, Ontario, Canada Cambridge Pizza Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly skilled Food Service Team Lead to join our team at Cambridge Pizza. As a Food Service Team Lead, you will be responsible for overseeing the daily operations of our kitchen, ensuring that our high standards of quality and customer service are met.Key Responsibilities:Establish and implement...

  • Project Manager

    1 month ago

    Cambridge, Ontario, Canada BWX Technologies, Inc. Full time

    Job Title: Intermediate Project ManagerWe are seeking a talented and experienced individual to join our team as an Intermediate Project Manager - Field Services. In this role, you will have the opportunity to lead small and medium-sized projects within our existing product lines, ensuring successful contract execution and customer satisfaction.Key...

  • Food Service Team Lead

    3 weeks ago

    Cambridge, Ontario, Canada TIM HORTONS Full time

    At TIM HORTONS, we're looking for a Food Service Supervisor to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will oversee the day-to-day activities of our kitchen staff, ensuring that our food and service meet the highest quality standards.Key ResponsibilitiesEstablish efficient work schedules...

  • Intermediate Project Manager

    5 months ago

    Cambridge, Canada BWX Technologies Full time

    We are currently recruiting for an **Intermediate** **Project Manager - Field Services** for our facility in Cambridge, Ontario. Are you ready to take your project management career to the next level? We are seeking a talented and experienced individual to join our team as an **Intermediate Program/Project Manager.** In this role, you will have the...

  • Team Lead for Food Service Operations

    1 week ago

    Cambridge, Ontario, Canada Osmow's Shawarma Full time

    We are seeking a skilled Team Lead to join our team at Osmow's Shawarma, responsible for overseeing the day-to-day operations of our food service establishment.About the RoleThe successful candidate will have 1-2 years of experience in a supervisory role, with excellent leadership and communication skills. As a Team Lead, you will be responsible for...

  • Field Service Technician

    6 months ago

    Cambridge, Canada On-Time Human Resources Full time

    **Field Service Technician** **Position Summary**: As a Field Service Technician, you will be responsible for performing a variety of field service tasks, including removing, installing, and dismantling pumps at customer sites. Your main responsibilities will involve troubleshooting and diagnosing mechanical issues on-site, collaborating closely with team...

  • Food Service Team Lead

    4 weeks ago

    Cambridge, Ontario, Canada TIM HORTONS Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly motivated and experienced Food Service Team Lead to join our team at TIM HORTONS. As a Food Service Team Lead, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.Key Responsibilities:Establish...

  • Advanced Project Manager

    1 week ago

    Cambridge, Ontario, Canada BWX Technologies, Inc. Full time

    BWX Technologies, Inc. is a leading company in the nuclear industry, offering innovative solutions to address some of the world's most important problems.The position of Advanced Project Manager - Field Services is available at our facility in Cambridge, Ontario, Canada.This role involves leading small and medium-sized projects within our existing product...

  • Food Service Team Lead

    4 weeks ago

    Cambridge, Ontario, Canada TIM HORTONS Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly skilled Food Service Team Lead to join our team at TIM HORTONS. As a Food Service Team Lead, you will be responsible for overseeing the daily operations of our food service team, ensuring that our high standards of quality and customer service are met.Key Responsibilities:Establish and...

  • Intermediate Project Manager

    4 months ago

    Cambridge, Canada BWX Technologies, Inc. Full time

    Job Description/Duties: Job Summary: Responsabilities Summary Description of Job: Intermediate Project Manager - Field Services Date: Jul 24, 2024 Location: Cambridge, ON, CA Company: BWX Technologies We are currently recruiting for an Intermediate Project Manager - Field Services for our facility in Cambridge, Ontario. Are...

  • Food Service Team Lead

    4 weeks ago

    Cambridge, Ontario, Canada New York Fries Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly motivated and experienced Food Service Team Lead to join our team at New York Fries. As a Food Service Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.Key...

  • Food Service Team Lead

    4 weeks ago

    Cambridge, Ontario, Canada Shri Dakshin Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly motivated and experienced Food Service Team Lead to join our team at Shri Dakshin. As a Food Service Team Lead, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are met.Key...

  • Executive Administrative Assistant

    5 months ago

    Cambridge, Canada BWX Technologies Full time

    BWXT Canada Ltd. is a world leader in design, engineering, manufacture, construction and service of nuclear power generation equipment. As a supplier of innovative, high-quality nuclear components and services we cater to a worldwide customer base. We take great pride in supplying highly engineered solutions that allow our customers to compete within the...

  • Food Service Team Lead

    4 weeks ago

    Cambridge, Ontario, Canada Cambridge Pizza Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly motivated and organized Food Service Team Lead to join our team at Cambridge Pizza. As a Food Service Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.Key...

  • Food Service Team Lead

    1 month ago

    Cambridge, Ontario, Canada Shri Dakshin Full time

    Job Title: Food Service Team LeadJob Summary:We are seeking a highly skilled Food Service Team Lead to join our team at Shri Dakshin. As a Food Service Team Lead, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest standards of quality.Key...

  • Culinary Team Lead

    2 weeks ago

    Cambridge, Ontario, Canada CHAWLAS INDIAN BISTRO AND PARTY HALL Full time

    Job DescriptionWe are seeking an experienced Culinary Team Lead to join our team at Chawlas Indian Bistro and Party Hall. The successful candidate will be responsible for leading a team of chefs in the preparation and presentation of high-quality dishes.Key ResponsibilitiesPlan menus, estimate food requirements, and manage kitchen inventory.Supervise kitchen...

  • Food Service Team Lead

    2 weeks ago

    Cambridge, Ontario, Canada Mucho Burrito Full time

    We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Grillies.About the RoleThe successful candidate will be responsible for leading a team of food service staff, ensuring excellent customer service and high-quality food products. The ideal candidate will have previous experience in a fast-paced food service...