Client Care Representative

2 months ago

New Hamburg, Canada Hear Well Be Well Full time

CCR JOB POSTING

Posting for: Client Care Representative

Location: New Hamburg

Who are we?

With 14 locations in Ontario serving rural, small and mid-size communities, Hear Well Be Well is proud to be a rare thing in the hearing industry - a family-run group of hearing clinics celebrating 40 years of service in our communities. Our success is based on extraordinary client care. This has led to us being scored 4.9/5 on Google Reviews. Our goal is to keep that high score by being attentive, compassionate, trustworthy and accurate.

Who are you?

To be successful as a Client Care Representative at Hear Well Be Well, you are:

- A self-starter and problem solver
- A people person who enjoys meeting new people and striking up conversations
- Results-oriented and competitive
- Comfortable on the phone calling both clients and prospects
- Experienced in consultative sales - understanding the client’s needs and recommending solutions
- Emotionally intelligent
- Self-aware and able to use good judgment
- Motivated to learn and develop your career
- Willing and able to be the personification of our Value Statement: Trustworthy. Compassionate. Innovative
- Comfortable with seniors

To be considered for this role, you will have:

- Graduated high school (required)
- Post-secondary education in an appropriate field (preferred)
- Excellent phone skills
- Demonstrated experience in sales/marketing and client service (min. 3 years required)
- Administrative experience with high proficiency in Microsoft Office (min. 2 years required)

What does the day look like?
- Greet clients and ensure they feel important and cared for
- Engage with clients and book the appropriate client appointments
- Help clients come to terms with their hearing loss and encourage them to take action
- Follow-up with prospective clients to help them with their questions and decision to move forward
- Ask for referrals from our happy clients and prospective clients
- Work with the Hearing Specialist to uncover the needs of the prospective client
- Be seen as a Hearing Advisor by demonstrating knowledge of hearing loss and solutions
- Cleaning and minor repairs of hearing aids
- Manage the needs of the office
- Complete all transactions from ordering to receiving payment
- Accurately prepare documents for government agencies, clients and other professionals
- Support other Associates as needed, which could mean travel to a sister office

Compensation:

- Salary, incentives and team bonuses.
- Group benefits plan including coverage for drugs, vision, dental, counselling and more

In our culture of caring for everyone, staff as well as clients, you’ll experience ongoing professional development training and field managers who are caring, supportive and fun.

Pay: From $41,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

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