Retail Store Associate

7 months ago

Vancouver, Canada Kit and Ace Full time

**Kit and Ace is hiring**

The drum that beats in all of us at Kit and Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit and Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter (maybe even awesome).

If you like the sounds of this, we’d love to meet you

As the **Educator (Sales Associate) **you are responsible to provide our guests with a world-class experience in the areas of product and culture. You are able to speak authentically about who we are, and how to use our product. You love design. You value integrity. You don’t take yourself too seriously.

**Responsibilities**:

- Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
- Contribute to the achievement of daily shop sales targets
- Maintain knowledge of in-shop stock availability on the sales floor and in backrooms
- Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
- Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
- Assist with re-stocking and pricing duties, including sale preparation as required
- Ensures items from change rooms are returned to appropriate area - sized and tagged
- Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
- Completes assigned clean-up duty
- Utilizes the Point of Sale system, processes payments, refunds and exchanges and issues gift cards
- Participate in staff training and shop events as scheduled

**Competencies**:

- Smart, no ego, fun, goal orientated, and driven by Integrity
- Living and designing a life that is uniquely your own via goal setting and personal responsibility
- Possess exemplary customer service skills
- Strong personal sense of style
- Upbeat, optimistic, passionate, friendly and authentic
- Strong communication skills
- Second language skills is an asset
- Capable of handling difficult customer facing conversations and interactions
- Personable, love interacting with people all day
- Work a flexible schedule that will include weekends, evenings, holidays, and special events
- Great sense of humour, positive outlook, and able to effectively receive and communicate feedback
- Fosters a transparent, honest and positive team environment
- Results-oriented and process driven, with high expectations of self and team

**Reports to**: Shop Director

**Working Team**: Shop Staff

**Works Closely with**: Retail Operations, Information Technology (shipping systems) and Brand

While we thank all applicants for their interest, only shortlisted applicants will be contacted.

Thank-you for your interest in Kit and Ace

**Job Type**: Part-time

**Salary**: From $16.75 per hour

**Benefits**:

- Store discount

Day range:

- Every Weekend
- Monday to Friday
- Weekends as needed

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work setting:

- Apparel store

Ability to commute/relocate:

- Vancouver, BC V6B 1A7: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)
- Retail sales: 1 year (required)

Work Location: In person

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