Store Manager

4 weeks ago

St Catharines, Canada Calhoun Sportswear Full time

**The Retail Store Manager demonstrates an understanding of retail business and takes ownership of store sales, inventory, visual presentation and team development. The Retail Store Manager has an entrepreneurial spirit to drive sales through increasing custom sales, developing a relationship with crafting and wholesale customers, ensuring customer satisfaction and partnering with our Ecommerce team on Marketing initiatives. The Retail Store Manager will work in collaboration with their team and other Calhoun departments to build a working partnership and team that is founded in respect, teamwork and accountability.**

**KEY RESPONSIBILITIES**:
**1. CUSTOMER SERVICE**:
**a. Look for ways to exceed customer expectations. Build a team that has the same passion for customer service.**

**b. Maintain a client list to build future business, including with the growing crafting community and wholesale customers who purchase in bulk.**

**c. Respond in a timely manner to customer feedback on product or product requests.**

**d. Be proficient in all the ways customers can complete purchase: on-line, in store, phone orders and in store pick up.**

**e. Participate in community charitable giveaways as a member of the Calhoun Charity committee to support local charities and projects.**

**2. DRIVING STORE SALES**:
**a. Utilize marketing and product placement to drive business. Partner with Ecommerce/marketing weekly to plan social media posts.**

**b. Effective sales planning and awareness of daily, weekly and monthly sales goals as well as week to date, month to date actuals to ensure goals are achieved.**

**c. Create Business plans for month, forecasting sales and planning promotions for month as well as assessing product needs.**

**d. Ecommerce: Retail Store Manager is responsible for maintaining Calhoun store site in partnership with the Ecommerce Coordinator as well as for ensuring the daily processing and shipping of ecommerce orders. Ensure that other team members are trained on how to navigate website, print orders etc.**

**e. Utilize Advertising and Promotional campaigns to generate traffic into the store.**

**f. Develop relationships with other businesses in the community, proactively looking for opportunities for pop-up events or cross promotion.**

**g. Bay Pen Centre: Retail Store Manager to maintain and refresh product selection in Bay Pen Centre location. Retail Store Manager to visit our location in the Bay Pen Centre at least once/month (may need to visit more frequently during peak times or in preparation for holiday sales).**

**3. VISUAL PRESENTATION**:
**a. Create a welcoming environment for our retail and custom sales customers.**

**b. Maintain store presentation throughout the day to ensure that every customer receives the same visual experience.**

**c. Evaluate store Sales per square foot to ensure floor plans are balanced based on sales in each department.**

**4. INVENTORY/PRODUCT MANAGEMENT**

**a. Inventory levels need to be monitored to ensure that quantities are in line with sales.**

**b. Assess when product needs to be moved to clearance room, based on age of product, size selection or if the item will be replenished.**

**c. Utilize all resources to obtain product for retail including: Calhoun wholesale, custom product creation (seasonal) and purchasing items from outside wholesale businesses.**

**d. Determine new product pricing, ensure that all product is ticketed correctly and has Calhoun wholesale SKU listed for easy replenishment and order support.**

**e. Communicate any supply needs such as tickets, hangers etc. to ensure that business is not affected by lack of supplies.**

**f. Conduct store inventory count annually**

**5. OPERATIONS**:
**a. Complete all opening/closing procedures.**

**b. Audit cash and deposit logs to ensure all are accurate, report any over/short to Chris in Accounting.**

**c. Follow up on tasks assigned to team, to ensure successful completion of task.**

**d. Create and post schedules at least 2 weeks in advance.**

**e. Store hours and peak times should be evaluated and hours of operation flexed accordingly. Any changes will need to be approved before implementing.**

**f. Submit all store reports within assigned deadlines.**

**g. Deliver all paperwork and deposits in a timely manner to Accounting. Any discrepancies ( over/short), to be reported immediately**

**h. Train team on all applicable register operations.**

**i. Maintain all Health and Safety standards**

**j. Support other areas of the business through cross training when needed.**

**k. Integrate the store into the company operation by partnering with wholesale, custom and ecommerce to harmonize business and marketing plans.**

**6. TEAM DEVELOPMENT**:
**a. Assess any hiring needs based on upcoming season, traffic etc. Retail Store Manager will work together on recruiting interviewing and hiring new Part time associates/key holders with the support of HR.**

**b. Offer consistent fee

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