Dispatch Coordinator

4 weeks ago

Winnipeg, Canada Catalys Lubricants Full time

**Who are we?**

We are a family business that was founded in 1945. The current shareholders of the third generation of the Crevier family adopt a philosophy of proximity and reliability that we are fortunate to feel daily at work. Our growth ambition is reflected in our national acquisitions and strategic development. We invite you to visit the catalyslubricants.ca website for more information.

**Why choose Catalys Lubricants?**

We are convinced that what makes us strong is the sum of the individual talents that shape our team. That's why we care about the success and fulfillment of our employees. We contribute to this by offering them a wide variety of projects, development opportunities through personalized training and opportunities for internal promotion. If you like to work in the heat of the moment in a work-oriented environment, with a dynamic, collaborative work environment, and if you are looking to grow professionally through a wide range of new challenges, let's go on the road together

**REPORTING RELATIONSHIP**:
The Dispatch reports directly to the Operations Manager from Winnipeg.

**JOB SUMMARY**:
**RESPONSIBILITIES**:

- Optimise logistic and the expediting process;
- Coordinate analysis of tank monitor data to create optimal routes and load sizes for dispatch;
- Develop delivery routes and maintain contact with drivers throughout the day;
- Coordinate and plan loads effectively and efficiently;
- Communicate well with drivers and customers with a high degree of customer service, to ensure delivery targets and special instructions are met;
- Manage the Truck Preparation Screen for all orders
- Plan the outbound routing of all package goods and bulk product via Catalys and 3PL channels
- Driver training and accountability - adherence to policies and procedures.
- Truck and trailer preventative maintenance schedule
- Coordinate and facilitate equipment repairs, licensing and certifications
- Address customer inquiries in a timely & professional manner;
- Ensure full utilization of the fleet, with capacity management and vehicle maintenance planning;
- Plan, schedule, direct and execute production activities;
- Ensure of all Safety, Health and Environmental policies and procedures are followed;
- Schedule all inbound loads of bulk, packaged goods, supplies etc.
- Purolator account management.
- Daily/Weekly reporting of customer pick-ups
- Installation and reporting of all tank monitors in the network under the Catalys BCC and CLW group. Ensure they are installed and fully functional and accurate.
- Support the optimization of the $/L spent on transportation of all goods sold.
- All other duties as assigned.

**COMPETENCIES AND QUALIFICATIONS**

**Technical skills**:

- Exceptional customer service;
- Exceptional analytical and problem-solving skills;
- Strong organizational and time-management skills;
- Strong knowledge of the roadways throughout the immediate area;
- Demonstrate ability to actively manage multiple, concurrent projects;
- Strong computer skills, ability to learn new software quickly;
- Attention to detail.
- Health and Safety knowledge and skills

**Relational skills**:

- Ability to work and communicate effectively as a team member;
- Must possess a positive and professional attitude and great people skills, team player;
- Excellent client service skills and sense of business;
- Ability to identify and achieve objectives;
- Sense of priority and urgency, self-motivated and flexible;
- Oriented to problem solving and well organized;
- Effective at managing stress. Demonstrated ability to manage high-pressure situations.

**REQUIRED QUALIFICATIONS**
- Experience:_ More than 5 years’ experiences as a dispatcher. Any related experience in lubricants are an asset.
- Education:_ Diploma in Logistics or related fields.
- Language: _Fluent in English, spoken and written.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in Winnipeg, MB R3E 3J6

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