Assistant Store Manager

3 weeks ago

Burnaby, Canada MUJI Canada Limited Full time

Reporting to the Store Manager, the Assistant Store Manager’s main goal is to achieve sales and profit increase as well as ensure customer satisfaction by using their skills and experience, in accordance with company guidelines and substitute for the Store Manager in their absence.

**Responsibilities**

**Visual Merchandising**
- Assist in the layout and display of merchandise in line with MUJI Canada’s visual standards
- Maintain a high level of cleanliness throughout the store at all times
- Use weekly reports to maintain detailed stock information for practical display use
- Be conversant in all product knowledge and communicate information to staff
- Be aware of all advertising to appropriately inform staff and promote products
- Support sales by implementing proper face-map control

**Customer Service**
- Promote total quality service at all stages of sale
- Deal promptly and efficiently with customer complaints and in accordance with MUJI Canada’s policy
- Communicate customer views and reactions to Store Manager and Head Office, when applicable
- Ensure all areas are appropriately staffed at all times of the day and all customers’ needs are met
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery

**Merchandising Stock and General Administration**
- Help plan and run promotional sales
- Oversee stock supervisor in the maintenance and replenishment of stock, transferring and receiving stock and stockroom organization
- Complete and maintain ‘Leave Request’ forms for personnel
- Ensure staff breaks are rotated daily and adhered to
- Responsible for exercising control over all company assets and assisting in the inventory process
- Be fully conversant with the MUJI interface
- Be fully aware of Key Performance Indicators (KPI’s) and key calendar dates
- Manage inventory by determining appropriate inventory levels; anticipating customer demand
- Prepares requested reports
- Ensure customer satisfaction by seasonal merchandising presentation

**Sales**
- Introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of branch operations
- Track and communicate both store and company budgets, assuring that all staff maintain an appropriate awareness
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise

**Team Management**
- Provide support to the store manager in recruiting new staff in accordance with MUJI Canada procedures
- Work with the store manager to ensure all staff receives appropriate and necessary training to perform their duties at a high standard
- Assist store manager in organizing staff schedules to achieve the most effective coverage, ensuring that overtime is minimized

**Point of Sale**
- Maintain superior knowledge of point-of-sale system
- Guarantee end of day procedures are followed in line with MUJI Canada guidelines

**Staff Training**
- Work with the manager to perfect the customers journey with focused customer service training and best seller information
- Work with Manager in the general security of stock regarding customers and staff
- Maintain awareness of security with all staff members. Seek to heighten awareness on shop floor
- Ensure incident reports are filled to record any unusual occurrence
- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with store manager

**Health & Safety**
- Ensure company policy on Health and Safety is adhered to
- Maintain profits by ensuring a clean sales floor and store environment

**Security**
- Takes responsibility for security of the store as well as stock and cash and escalate any issues
- Limit stock losses to the minimum working with commercial averages (maximum of 2% of sales)

**Qualifications Applicants must meet all the qualifications**

・ One year minimum of managing or co-managing a retail team of at least 10 people, or at least 6 months working full-time (at least 40 hours weekly) at a MUJI store with post-secondary education in business/retail management

・ Flexibility to work varied hours including late shifts, weekends and holidays

・ Proven experience in successfully driving sales

・ Employed for more than 6 months at MUJI stores with more than 80% attendance record

・ No write ups in the last 6 months and a recommendation from the Store Manager

**Benefits**

・ Group benefit plan membership (Including Dental, Medical and Vision coverage)

・ 3 weeks paid vacation

MUJI deeply respects each of its employees. We are committed to providing a workplace that is happy and inclusive, where employees believe in each other and help each other achieve goals.

Requests for accommodation can be done at any stage of the recruitment and employment p

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