Beauty Salon Manager

2 weeks ago


Vancouver, Canada Prep Beauty Parlour Full time

The salon manager ensures the success of the business by always providing fantastic guest service by building and leading successful employees, demonstrating effective business intelligence, maintaining a positive social media presence and maintaining operational excellence.

**Responsibilities**:
Sales & Customer Experience:

- Provide Fantastic Guest Service
- Create and maintain a welcoming salon environment for both guests and employees.
- Supervise and lead the staff to deliver fantastic guest service by adhering to all service standards.
- Handle concerns with diplomacy and professionalism; always seeking a win-win solution.

Team Leadership:

- Manage the salon personnel. Recruit, train, build product knowledge, develop technical and soft skills, and manage performance.
- Lead by developing your staff and their personal productivity. Have a clear vision of each individual stylist’s goals and articulate the steps to achieve them.
- Act as coach and mentor to the staff. Coach the staff regarding work performance and set an example of behavior for them to follow.
- Identify the skill development needed for each stylist and determine the appropriate training resource to develop the skill.
- Attend training sessions and keep up to date with the industry.
- Provide appropriate training to staff.
- Write employee schedules, ensuring sufficient coverage and adherence to budget guidelines.
- Develop and train staff through positive coaching and feedback

Business & Management:

- Demonstrate Effective Business Intelligence
- Keep all salon business licenses current.
- Ensure your employees have current licenses.
- Meet or exceed financial metrics including service revenue, average ticket, guest count, color services, guest retention and retail sales.
- Analyze salon sales, expenses and trends using the POS system, on a daily/weekly/monthly basis. Track progress against weekly revenue goals, stylist productivity goals, average ticket goals, retail goals, guest count goals, and guest retention goals.
- Manage and keep inventory under control and within budget. Place, check in, and stock supply orders in a timely manner and within budget

Recommended Knowledge, Skills & Abilities
- Experience with consultation-based customer service models
- Cosmetology license, 5 years relevant work experience or the equivalent
- Salon management experience
- Advanced competencies in salon service and product sales
- Knowledge of state board of cosmetology regulations and hiring requirements
- Exceptional written and oral communication

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Store discount

Flexible language requirement:

- French not required

Schedule:

- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)
- Hair styling: 1 year (preferred)

Work Location: In person

Expected start date: 2025-01-06



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