Receptionist/office Clerk, Substance Use Services

3 weeks ago

Abbotsford, Canada Fraser Health Full time

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We have an exciting
**Relief Full Time** opportunity for a
**Receptionist/Office Clerk, Substance Use Services** to join our team located in
** Abbotsford, BC.**

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on
**LinkedIn** (fraserhealthcareers) for first-hand employee insights.

Detailed Overview: As the first point of contact with clients, substance affected and health care professionals, provides a key role in ensuring a welcoming, safe and positive experience through client engagement and a client-focussed approach. Supports the Substance Use Services Access Team by performing duties such as reception, interacting with individuals who have highly complex medical and social needs, responding to telephone calls from the public, physicians, clients, staff and other referral sources, providing accurate information, referring calls to appropriate team members and identifying available health service options in accordance with established criteria. Provides other administrative support functions such as assisting with the intake of clients and booking appointments and referrals, typing technical and non-technical material utilizing word processing software, setting-up and maintaining filing systems, processing incoming and outgoing mail, faxes, reports/records, and courier documents, maintaining levels of stationery and office supplies, arranging meetings/special functions and operating office equipment. As a member of an interdisciplinary team, ensures clients, substance affected and health care professionals are supported in navigating the health care system. Responsibilities:

- Provides reception services by operating a multi-line switchboard or phone, answering/directing incoming calls for the service, referring to appropriate Substance Use Services Access Team staff in accordance with established criteria, taking messages, answering routine inquiries and providing information of a general nature; receives visitors and refers to appropriate areas; assists with arranging and contacting other agencies to obtain client information, as required.
- Sets up and maintains a filing system for a variety of records such as client records, correspondence, reports, minutes, directories and personal information by creating and labelling files, developing forms, indexing materials and filing.
- Assists with client intake by scheduling and confirming client appointments, obtaining client information, completing required documentation, maintaining wait lists and sending information to relevant sources; inputs data and information into relevant computer system for the purpose of admitting and/or discharging clients; updates records on a regular basis, as required.
- Types correspondence, reports and documents from rough draft, general instruction and/or recording devices by utilizing various computer software; inputs client information, maintains registries, develops templates and types from handwritten draft or general instruction; prepares various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to clients/families and others.
- Arranges meetings/special functions by booking meeting rooms, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written drafts; records and distributes meeting minutes, as directed.
- Processes incoming and outgoing mail, faxes, reports/records, internal and courier documents by receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup; signs for receipt of packages and shipments.
- Assists others

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