Server - The Lodge at Arrow Lakes

Year Round

**Why join CMH?**
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens

**Things that are important to us**:

- ** Safety** as a cornerstone.
- Share our **passion** - every day.
- Always act with **integrity**.
- We work as a **team**.
- Aim for **best**.
- ** Balance** our social, fiscal, and environmental responsibilities.

**Things that are important to you**:

- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world-class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high-end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli-hike and heli-ski, as available.

CMH Heli-Skiing & Summer Adventures is honoured and privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

**Position Title**: Server

**Company Name**: The Lodge at Arrow Lakes, a branch of CMH Heli-Skiing & Summer Adventures

**Reports to**: Tavern Manager

**Location of Work**: Nakusp, British Columbia

**Employee Type**: Hourly

**FLSA Status**: Non-Exempt

**Number of Positions**:
**Date of Last Review**: February 7, 2023

**Desired Start Date**:April 2, 2023

**Position Overview**

Serving staff are responsible for providing guests with an exceptional dining experience. The Server will greet guests upon arrival and ensure they are taken care of by answering questions about the menu, taking and communicating orders to the culinary team, and assisting with cleaning duties in the restaurant.

Along with a year-round hotel, pub, and dining room, The Lodge at Arrow Lakes is also host to the CMH Kootenay Heli-Skiing operation during winter months. To learn more about The Lodge at Arrow Lakes, please visit the website: The Lodge at Arrow Lakes

**Essential Duties and Responsibilities**
- Greet Guests upon arrival.
- Provide a professional, highly organized, and detailed dining experience.
- Providing suggestions for food or drink choices to diners.
- Taking feedback and suggestions from diners.
- Cleaning tables and preparing spaces for future diners.
- Carrying drinks and food from the kitchen or bar area to the tables.
- Memorize menus and daily features.
- Deliver bills and collect payment.
- Cooperate and communicate with lodge staff.
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
- Perform end of shift cash out/close.

**Minimum Qualifications**
- Previous serving experience in a fast-paced environment, preferred.
- Must hold a valid Serving it Right certificate

**Competencies, Knowledge, Skills, Abilities, and Other Qualities**
- Demonstrates integrity, discretion, and problem solving.
- Has clear attention-to-detail with a strong work ethic.
- Seeks and embraces new processes and ideas to help the company succeed.
- Willingness to work long days with flexibility to assist in other roles, as needed.
- Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
- Able to openly receive and act on feedback.
- Takes initiative and demonstrates the ability to make quick, informed decisions.
- Uses industry and company expertise to advance CMH’s goals and values while enhancing the guest experience.
- Able to work as a cohesive, high-functioning team to achieve goals.
- Is inclusive of differences in people and perspectives to best serve employees and guests.
- A passion for customer service excellence and providing a high-end guest experience.
- Take pride in hard work, strive for excellence, and anticipate guest needs.
- Proven ability to maintain professional working relationships with peers.
- Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
- Trustworthy and self-directed in completing the core functions of the role.
- Sees tasks through to completion including follow-up on any identified issues.
- Clear ability to report to their supervisor, but also take direction and guidance from other members of management on a regular basis.

**Working