Ambassador (Loden Hotel)

5 months ago

Vancouver, Canada Amacon Full time

**About Us**

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

**Position Responsibilities**
- Reporting to the Front Office Manager, the Ambassador plays a key role in our guest arrival and departure experiences
- Immediate engagement in a genuinely warm and friendly manner
- Act as an energetic and commanding presence at the Front Door and Lobby Areas
- Engage hospitality at all times, acknowledge everyone within your immediate proximity and exchange hospitable eye contact at all times
- Work in a consistent “Safe Work Practice” manner at all times
- Offer directional knowledge to guests, visitors and neighbours, with proper hand gestures
- Respectful to all guests, sensitive, and intuitive to their personal needs
- Ensure communication with fellow colleagues is professional at all times
- Courteous and professional verbal communication
- Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current
- Work also as Brand Ambassador for the Hotel and the Company
- Take care of guest items, luggage handling on arrival, departure and storage
- Support team during "crunch periods," in any capacity
- Provide support and assistance as requested or required by the Front Office Manager
- Support colleagues in emergency procedures, practical knowledge of the emergency panel
- Take care of guest cycling requests, setting up, preparing, and ensuring safety first for our guests with the Electra Townie bike fleet
- Ability to Provide general instruction to guests
- Timely reporting of any repair deficiencies to Engineering on the Loden Cab/Bike fleet management
- Ensure the care of other touch points as needed, such as coordinating urgent dry cleaning/bike services
- Visible supportive presence in the hotel lobby, meeting and greeting or fare-welling guests
- Ensure that hotel ambiance is in tune - with all 5 senses, an organized and clean surrounding
- Provide key touch points for the guest experience, such a taking photos

**Skills & Qualifications**
- **Experience**:Hotel experience is an asset, but not a requirement
- Ability to converse in a minimum of two languages will be an asset
- Knowledgeable of Vancouver and what its surrounding has to offer
- Ability to communicate clearly, concisely, and openly
- Radiate high energy and demonstrate a knack for building awe-inspiring rapport with their audience
- Possess an eye for the smallest detail and maintains a keen sense of urgency
- Physically active and fit to perform some of the key labor intensive functions of the role (i.e. can lift upwards of 75-100lbs)
- Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment
- Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do

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