Laundry Attendant

6 months ago

Ottawa, Canada Bona Hospitality Full time

**JOB SUMMARY**

The Laundry Attendant is responsible to ensure all linens and terry are thoroughly cleaned and well maintained according to standards, as well as to ensure adequate stock of clean linens and terry; to ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of housekeeping operations. As well, to report any deficiencies and to handle guest requests or complaints in a professional and timely manner. To achieve goals that support the overall company’s objectives while developing and building relationships. The Laundry Attendant is responsible to maintain high levels of cleanliness, work standards and to provide professional and friendly service for guests and team members. This is a unionized full-time position.

**JOB RESPONSIBILITIES**

This position is responsible for the following tasks:
1. Personally demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.

2. Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.

3. Maintaining Guest Service as the driving philosophy of the hotel.

4. To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.

5. To bring urgent matters to the attention of the Executive Housekeeper, Assistant Executive Housekeeper, Supervisor.

6. To maintain standards of punctuality.

7. To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.

8. To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.

9. To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.

10. To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.

11. Ability to operate the system manually.

12. Attend staff meetings.

13. Responsible for ensuring full compliance with protocols and procedures related to any Housekeeping operations, and emergencies on an ongoing basis.

**Duties & Responsibilities**:

- Use correct cleaning chemicals for designated surfaces, according to WHIMIS regulations and hotel requirements.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Ability to grasp, bend; and stoop; push or pull heavy loads weighing up to 75 lbs.
- Pick up/Strip all linen/towels from guest rooms after check out if necessary.
- Presorting linens from the chute and salvage stained or torn items.
- Loading, cleaning and operating commercial washers and dryers.
- Clean all drains from the washing machines.
- Clean all the dryers and behind them.
- Clean the chute area a minimum of once a week
- Keep the laundry area clean and free of any health and safety dangers.
- Contribute to energy conservation and ensure safe usage/storage of all materials/equipment and chemicals.
- Bring stock for room attendants when needed from the storages.
- Fill the room attendant’s bags with rags and towels.
- Folding and stacking towel, sheets and other linen.
- Stocking store rooms with accurate amounts of linens and room supplies.
- Cleaning storerooms, laundry areas and organizing storage areas.
- Reporting equipment problems to maintenance/supervisor.
- Inspecting linens for stains and tears.
- To assist with inventory controls.
- To work and communicate in a professional and ethical manner with colleagues and guests where necessary.
- To assist with team member orientation/training within the department.
- To maintain standard of punctuality, uniform/name tag, dress code appropriate to position and personal hygiene.
- To attend meetings and training as required and to recognize the importance of contributing new ideas and initiative to the overall success of the operation.
- To contribute to the security of the building, company asset and guest/co-workers safety with full adherence to security procedures with proper handling of keys. (if master room keys is lost new key will be supply but attendant needs to swipe the new card to all the locks in the hotel)
- Adhere to all matters relating to health, safety and emergency procedures
- Adhere to Lost and Found policy including key control. Return all lost and found items to the housekeeping office.
- Report any maintenance problems to the housekeeping supervisors.
- Keep storages rooms, vacuums and housekeeping carts clean
- Flexible to work any shift, which includes weekdays, weekends and PM shifts.
- Clean rooms as a Room Attendant when business occupancy is needed.
- Other tasks as required

**Bona Hospitality** is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, pl

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