Junior Dispatcher

Imagine being a key member of a team dedicated to manufacturing the most advanced, Canadian Made, infrared heaters in the world. SRP Group ships all over the world - from the most luxurious resorts and patios in Las Vegas and California to aircraft hangars and distribution centers for major airlines, sports facilities, and best in class warehouse and logistic companies. Please come help us Save Energy for Future Generations

The SRP Group operates under 4 Core Values: Initiative, Teamwork, Reliability, and Commitment. We are prepared to offer a competitive wage, opportunities for advancement, ample parking and easy bus access, a retirement savings program, and competitive benefits.

**Job Overview**

The Order Dispatcher reports to the Logistics Lead hand and is responsible to ensures that everything runs smoothly by coordinating with customers, providing precise logistics for drivers to follow along on their routes, and coordinating delivery times. Dispatchers are the point of contact for drivers and have all the information needed to make deliveries.

This position will be located at our growing manufacturing plant, located in Stoney Creek, ON.

**Duties and Responsibilities**
- Organize daily shipping schedules and coordinate with the Logistics Lead Hand
- Booking and dispatching trucks to meet delivery dates
- System update of any changes to shipping dates and notify the SRP Order Desk
- Accurate Packing List creation
- Review the status of backorders to complete their shipment
- Communicate with customers of shipments and provide tracking information
- Confirm agreements to revised ship dates
- Enter reason codes for late deliveries
- Assist in achieving our goal of 100% on-time delivery

**Specific tasks**
- Freight arrangement and document preparation
- Dispatching via courier, LTL, FTL, Express to Canada, USA, and International
- Confirm pick-up dates and times with customers. Advise pickup customers of load space requirements.
- Posting of all shipped orders
- Provide all documentation to Accounts Receivable for invoicing
- Provide daily update at 9:00 am to the SRP Order Desk as to what orders cannot be shipped that day

Other tasks and duties, as required

**Qualifications & Education Requirements**
- Degree or Diploma in business, economics, marketing, or related field preferred.
- Minimum 2 years’ experience in shipping or dispatching including generating required paperwork for local and international freight (bill of lading, NAFTA certificate, certificate of origin, etc.)
- Excellent interpersonal, communication, and negotiation skills
- Strong analytical and organizational skills
- Ability to multi-task and perform under pressure
- Experience with the NAV ERP system is an asset
- Proficiency in Microsoft Office

**Work environment**
- Day shift (7:45am - 4:15pm)

**Benefits**

Full-Time staff benefits include (but are not limited to):

- Health & Dental
- Long-Term Disability
- Paid Time Off
- Pension matching plan and voluntary RRSP
- Employee & Family Assistance Program
- Company events

**Salary**: $19.00-$20.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Shipping & receiving: 2 years (required)

Work Location: One location