Customer Support Specialist

3 weeks ago

Ottawa, Canada nugget.ai Full time

**Employment Type**: Full-time

**Salary**:$ 25.08 /hr

**Company Summary**:According to the Indian and Northern Affairs Canada Secondary Education National Program Guidelines, Garden River First Nation receives funding to provide students living on-reserve.
The Garden River First Nation Education Unit, in accordance with Indian and Northern Affairs Canada (INAC), has developed these operating guidelines. The creation of this booklet is to provide the community with written procedures and policies followed by the Education Unit.
- **Position Summary**:

- We are seeking a Customer Support Specialist (CSS) who will process complaints and issues.
- **Essential Functions**:

- Answers inquiries by clarifying desired information: Researching, locating, and providing information.
- Resolves inquiries by clarifying issues: Researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues or concerns.
- Identifies request type and determines the appropriate course of action required for resolution.
- Resolves inquiries or refers requests to department contacts as needed.
- Follows up to ensure prompt resolution of outstanding inquiries.
- Maintains call center database.
- Records accurate information for each request by identifying the customer's defined needs, and resolves or escalates and logs the request.
- Dispatches and directs staff as required to resolve customer issues/concerns.
- Participates in training programs offered to enhance technical, interpersonal and communication skills and proficiency related to the projects to which they are assigned.
- Performs and promotes all activities in compliance with equal employment and nondiscrimination policies and contractual agreements: follows federal laws, state laws, school board policies and professional standards.

**Qualifications**:

- Skill in the use of multi-line telephone systems.
- Good oral and written communication skills.
- Ability to coach, mentor, and provide feedback to others.
- Ability to handle a high call volume.
- Ability to use tact and exercise good judgment in interacting with the general public, school and central office personnel.
- Ability to actively listen to callers.
- Ability to use judgment and initiative to quickly and accurately identify and resolve problems.
- Ability to regularly reassess priorities and adjust to changing workload demands.
- Ability to enter data accurately using computer databases within limited time periods.
- Ability to establish and maintain working relationships with other departmental officials, associates, and employees.
- Complex problem-solving skills.
- Excellent cross-organizational knowledge.

The Garden River First Nation Education Unit does not discriminate on the basis of race, color, ancestry or national origin, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, veteran status, genetic information, or age in its employment, programs and activities.

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Canada Xylem Full time

    We’re Hiring for a Customer Service Specialist! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join...

  • Customer Support Specialist

    3 weeks ago

    Ottawa, Canada mdf commerce Full time

    **Location: Kanata, ON—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to...

  • Customer Support Specialist

    3 weeks ago

    Ottawa, Canada Recollective Inc. Full time

    **Who We Are** Recollective is the world’s leading online qualitative research platform. Over the past decade, we've worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight. With an award-winning suite of powerful research functionalities supported by highly...

  • Bilingual Saas Customer Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Acuity Insights Full time

    Picture a world where colleges and universities can see applicants' full potential, looking beyond just grades in the admission process. Then, imagine these schools having easy-to-use tools that help support students throughout their entire educational journey, leading to the successful graduation of well-trained professionals. Imagine doctors, nurses,...

  • Bilingual Saas Customer Support Specialist

    1 week ago

    Ottawa, Canada Acuity Insights Full time

    Picture a world where colleges and universities can see applicants' full potential, looking beyond just grades in the admission process. Then, imagine these schools having easy-to-use tools that help support students throughout their entire educational journey, leading to the successful graduation of well-trained professionals. Imagine doctors, nurses,...

  • Customer Support Technical Specialist

    5 days ago

    Ottawa, Canada Geotab Full time

    Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Support Technical Specialist (Bilingual - French)who is responsible for one-call resolution with a focus on creating customer loyalty and providing a great customer experience. If you love technology, have a passion for...

  • Customer Support Technical Specialist

    2 days ago

    Ottawa, Canada Geotab Full time

    Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Support Technical Specialist (Bilingual - French)who is responsible for one-call resolution with a focus on creating customer loyalty and providing a great customer experience. If you love technology, have a passion for...

  • Customer Experience Specialist

    4 weeks ago

    Ottawa, Canada net2phone Canada Full time

    net2phone Canada is seeking a tech-savvy, ambitious, customer-focused individual who likes to solve problems and wants to provide a world class customer experience. As a Customer Experience Specialist, you will join our award-winning team that is obsessed with short wait times, first call resolution, and friendly customer service. You will work with...

  • Customer Success Specialist

    4 weeks ago

    Ottawa, Canada Fellow Insights Inc Full time

    Hi, I'm Julia! I'm the Customer Support Team Lead at Fellow. I joined Fellow in 2021 as an Implementation Specialist and for the past few months, I have been keeping the customer support process at the high-quality level we strive for. As the experts on our customers, our customer support team of 2 works collaboratively to make sure every user of Fellow has...

  • Customer Care Specialist

    4 weeks ago

    Ottawa, Canada Lindsay Maureen & Co Full time

    **About us** We are a fast paced high customer service real estate team. We strive to creat a real estate legacy for all our clients. Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our...

  • Customer Support Specialist

    1 month ago

    Ottawa, Canada SHOEBOX Full time

    Why we need you: We’re seeking an energetic team member with a “can-do” attitude, tech enthusiasm, and a passion for excellent service. You thrive on building trust with customers and teammates, making a positive impact through your work. Your primary responsibilities: T1 Customer Support (60%) Responding to customer email & phone...

  • Customer Support Specialist

    4 weeks ago

    Ottawa, Canada SHOEBOX Full time

    Why we need you: We’re seeking an energetic team member with a “can-do” attitude, tech enthusiasm, and a passion for excellent service. You thrive on building trust with customers and teammates, making a positive impact through your work. Your primary responsibilities: T1 Customer Support (60%) Responding to customer email & phone...

  • Customer Success Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Fellow Insights Inc Full time

    Hi, I'm Julia I'm the Customer Support Team Lead at Fellow. I joined Fellow in 2021 as an Implementation Specialist and for the past few months, I have been keeping the customer support process at the high-quality level we strive for. As the experts on our customers, our customer support team of 2 works collaboratively to make sure every user of Fellow has...

  • IT Support Specialist

    1 month ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • IT Support Specialist

    1 month ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • IT Support Specialist

    1 month ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • Customer Support Specialist

    2 weeks ago

    Ottawa, Canada NUVYYO Full time

    **Our Company** Recognized by Forbes as one of the top ten companies reinventing the TV industry, Nuvyyo is a growing consumer electronics and app development company based in Ottawa, Ontario. Founded in 2010, we are leading innovation in the Over-The-Air TV industry in both the US and Canada. Building on our first mobile media streaming system, in 2014 we...

  • Billing & Customer Support

    4 weeks ago

    Ottawa, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    **BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED** **MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development** DUTIES AND RESPONSIBILITIES INCLUDE: - Daily Outbound Billing Calls to Existing Clients who have past due payments - Act as Liason between our Head Office Billing department and our...

  • Customer Engagement Specialist

    3 weeks ago

    Ottawa, Canada Novartis Full time

    394819BR **Customer Engagement Specialist**: Canada **About the role** Customer Engagement Specialist - Immunology - Rheumatology Location: Ottawa/Kingston/Sudbury About the role: Psoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately, this has a broad impact on patients that extends beyond...

  • Customer Experience Specialist

    3 weeks ago

    Ottawa, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...