Communications Specialist

4 weeks ago


Markham, Canada Toyota Full time

Job Description

Communications Specialist

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.

TFS currently has an exciting permanent opportunity as a Communications Specialist, reporting to the Marketing Manager. This role resides in our Markham Head Office.

What you will be doing:
- Develop and update executive level presentations including monthly Associate meetings & events, Dealer committee meetings, Corporate and Distributor meetings- Support Customer Relationship Management programs including customer life cycle management, developing, and updating customer communications/touchpoints-
- Proficient in working with data, utilizing data software such as Tableau, Power BI, Excel etc. to understand data, provide insight and create visualizations for multiple communication channels and platforms- Proactively advise and develop communication improvements and enhancements for all internal & external stakeholders-
- Work with vendor/agencies to develop communication & marketing assets for all channels and stakeholders inclusive of public relations support- Develop & maintain corporate brand guidelines, ensuring guidelines are up to date and are in line with those of our distributor partners- Assist with the preparation and execution of Dealer, Customer and Associate survey questionnaire, inclusive of working with the data to interpret results, communicate insights and develop action plans- Assist in the planning, communication, and execution of internal events- Provide pre and post program and/or initiative analysis and insight to better determine effectiveness as it relates to promotional offers, programs, customer touchpoints, etc.

What you bring:
- College or university degree in related discipline- 2 years related work experience- Excellent written and oral communication skills- Excellent software skills such MS Office skills (Word, PowerPoint, Excel, Power BI) and Tableau- Ability to analyze and interpret data and provide recommendations based on data findings- Knowledge and understanding of current and emerging digital / social media platforms- Proficient in Googly Analytics- Ability to collaborate with vendors/agencies to develop marketing creative to be used by multiple stakeholders and/or digital platforms- Ability to work across TFS to build alignment and consensus on key communication initiatives- Detail oriented, with the ability to multitask efficiently- Self
- motivated, demonstrates strong learning agility with the ability to start and complete projects with limited supervision- Demonstrates decisive insight, understands problems, and recognizes connections to develop solutions that align with organizational goals- Customer first orientation with an innovative mindset

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.



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