Can: Reservationist

Overview:
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**About MVT**:
MVT Canadian Bus, Inc. proudly operates the **Barrie Transit** conventional, specialized and on-demand transit service for the City of Barrie from a $22M state of the art facility as part of a 20-year operating contract which commenced in 2015. We are committed to being a company that makes a difference in people's lives by inspring our employees, treating our customers s part of the famiy, and making our communities even better places to live.

**Position Summary**:
Our Barrie Transit team is seeking a **Full-Time Contract Reservationist**. The Reservationist will be responsible for the accurate booking of specialized transit service trips. The Reservationist also makes scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimizing service disruptions as a result of vehicle/operator availability and/or emergency situations.

**Responsibilities**:
**Key Responsibilities & Accountabilities**:
The following is not intended to be a comprehensive list of the essential functions of the Reservationist position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Reservationist must be able to perform the following tasks, among others:

- Answers passenger calls in a prompt and professional manner while ensuring mínimal hold times
- Records necessary trip information and performs initial trip assignment using transit scheduling software
- Negotiates trip times where necessary or appropriate and performs system trip edit as required
- Processes and communicates passenger cancellations or schedule changes in a timely manner to transit operators
- Reschedules trips when necessary in the event of operator or vehicle shortages, vehicle malfunction, traffic, or
- emergency situations and in consideration of project work scheduling policies
- Assigns will-call and same day trips to available and appropriate vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity
- Provides assistance to passengers in using the service as well as when inquiring about individual trip status
- Provides system information for current and new passengers as well as for potential passengers on accessing the transportation service
- Maintains up to date passenger records in system, making necessary changes in status, client contact information, fare/rider type or other important field entries
- Assigns work, vehicles and onboard equipment to operators and maintain check-out logs
- Assigns stand-by or extra board operators in the event of operator absences, increased service volumes or in
- order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
- Reviews pre-trip inspections and reassign vehicles as necessary for safety defects and out of service conditions
- Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs
- Secures all equipment issued to operators at pull out upon check-in
- Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary
- Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
- Reconciles trip manifests and fares collected by operators upon check-in
- Reviews post-trip inspections and communicate potential problems to maintenance staff
- Collects any lost and found articles and catalog, attempt to contact appropriate passengers where possible
- Communicates effectively with operations staff regarding scheduling or passenger issues
- Prepares, verifies, and reviews staff schedules and work records for payroll purposes
- Maintains attendance log for operators and other appropriate staff
- Documents accurately and appropriately daily events related to service
- Maintains scheduling and performance data in the event of real-time operations
- Maintains accurate records and monthly reports and corresponding filing systems
- Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public or to employees-at-large.
- Supports other departments (e.g. Maintenance, Operations, Human Resources, Health & Safety) with various duties including special projects and providing back-up when required
- Maintains a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
- Demonstrates consistent attendance and punctuality in compliance with the company attendance policy
- All other duties as assigned

**Working Conditions**:
The