Housekeeping Services Lead

6 months ago

St Catharines, Canada Campus Living Centres Full time

**Position Summary and Job Magnitude**

The Housekeeping Services Lead is responsible for leading the team of Housekeeping Service Representatives, ensuring that the housekeeping department runs smoothly, and completing all assigned tasks efficiently with a high degree of attention to detail and customer service. This position is also responsible for training new and existing housekeeping staff and developing them to their highest potential.

**Essential Functions and Basic Duties**
- Keeping inventory of lost and found items
- Be aware of check in/outs and ensure all needs are met
- Attending to special requests
- Ensuring all daily cleaning responsibilities are covered
- Ensuring housekeeping carts are properly prepared for the start of each day
- Ensuring all housekeepers are properly trained to perform their duties and responsibilities
- Ensuring any identified cleaning standards have been met
- Assisting with daily building cleaning responsibilities as required. This may include student/guest rooms or common areas.
- Identifying and implementing process improvement and quality assurance initiatives
- Communicating with the Front Office regularly to update room status and other related information
- Assisting with annual performance reviews
- Organize housekeeping cart prior to leaving at the end of the day
- Other duties as assigned

**Health & Safety**
- Requires employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc).
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Ensures every precaution reasonable in the circumstances is taken for the protection of an employee.
- Supports a safe work environment that is free from any violence or harassment.
- Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues.
- Develops an effective working relationship with JHSC members and supports their role.
- Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations.
- Makes every reasonable attempt to resolve any employee health and safety concerns.
- Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings.
- Corrects any substandard or unsafe acts or any unsafe conditions and informing superiors of concerns
- Ensures that a maintenance program for any equipment and machinery in the workplace is carried out.
- Implements emergency plans when necessary and ensures that employees have been properly trained to comply.
- Regularly evaluating employee performance and providing periodic feedback with respect to health and safety.

**Performance Measurements**

Performance will be primarily measured on the following factors:

- Initiative
- Inter-Personal Skills
- Customer Service
- Reliability
- Skill & Knowledge
- Quality of Desired Results
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance
- Health & Safety Responsibilities

**Qualifications**

Education: High School Diploma or greater

Skills/Abilities: Must possess ability to perform physical tasks

Must possess superior positive attitude and customer service skills

Must possess the ability to lead a team

Must be able to work without supervision

Experience Required: Minimum 1 year experience in similar role

**Equal Opportunity Employer**

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

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