Library Operations Supervisor

2 weeks ago

New Westminster, Canada Douglas College Full time

**Work Arrangements**What Douglas Offers**

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

**The Role**
- The primary function of this position is to provide day-to-day supervision to Learning Resources [LR] Technical Services staff at both campus libraries and to provide administrative support to functions within LR to ensure high quality service delivery to students, faculty, and staff. Coordinates with other Library Operations Supervisors the functions performed by staff and communicates with library faculty service coordinators and other College personnel to facilitate effective operations.**Responsibilities**

**1.** **Performs a variety of administrative support functions to facilitate effective operations.**
- a. recommends and initiates capital purchases and facilitates staff input into budgeting and departmental and College planning processes;
b. analyzes, plans, and recommends strategies to increase the effectiveness and efficiency of public and technical services operations and applies them to new or existing activities and services to best meet user needs;
c. develops, revises, and implements policies, procedures, and processes and ensures that operations performed by staff are consistent with College policies, library standards, operations manuals and health and safety standards, as well as broader provincial and federal legislation;
d. develops plans and budgets for staffing new library activities and projects, and manages auxiliary budget in accordance with established guidelines;
e. monitors library expenditures against approved budgets, resolving discrepancies;
f. analyzes, plans and recommends changes to library space - including its floor plan, furniture, fixtures, equipment, lighting, and signage - to increase its use and effectiveness;
g. handles all operational issues and escalates to Director, Learning Resources & Records Management, as needed.

**2. Supervises the daily operation of positions under her/his responsibility.**
- b. defines expectations and performance objectives for staff and assists them in meeting them through appropriate training and professional development opportunities;
c. approves time sheets, vacation, sick leave, and other leaves and assigns and approves work schedules;
d. completes performance appraisals and recommends performance improvement objectives;
e. provides input into staff job descriptions, recommending changes as needed;
f. refers to the BCGEU Collective Agreement as required and applies to daily decision-making within established standards;
g. facilitates and fosters a team environment, and resolves conflict within the unit, and with LR clients;
h. ensures adequate coverage for areas within responsibility, and within existing budget parameters;
i. facilitates staff input into the development, evaluation, and revision of departmental plans, priorities, policies, and procedures.

**3. Performs a variety of tasks related to the provision of information to students and others.**
- a. responds to requests for services, user inquiries, and resolves incidents in a timely manner in accordance with established policies and procedures;
b. receives and handles user concerns and complaints, taking immediate action to resolve them as needed;
c. contributes to, maintains, and documents operating and escalation procedures, directing staff and users to appropriate LR and College procedures/personnel as needed;
d. maintains confidentiality of all sensitive and confidential HR and user records, both print and online;
e. ensures that services records, usage, and other data are collected and reported, including preparation of written reports, recommendations, and analyses on issues related to the operations under their supervision.

**4. Provides guidance and support on systems used by the LR team.**
- a. monitors and evaluates all systems applicable to the LR staff team and acts as a key trouble-shooter;
d. performs critical data downloads and uploads of collection and user data using a variety of College, library, and external systems.
- **5. Performs other related duties.**
- a. maintains ongoing liaison with library faculty service coordinators and other College personnel in order to facilitate effective library operations;
b. actively participates as a member of the LR Leadership Team, preparing information as necessary to support its work;
c. backs up other LR Library Operations Supervisors in their absence;
d. performs the duties of Library Technician, Public Services and/or the Library Technician, Technical Services [Job Nos. 111.10 and 113.09] for which they are qualified.
- **_SUPERV

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