Resource & Information Specialist Emp-u23-31

2 weeks ago

Toronto, Canada Springboard Full time

**ABOUT US**

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and

The Community Learning HUB.

**WHO WE ARE**

**People are at the centre of everything we do. **We foster opportunities for skills development, personal growth
and social interaction. We also actively promote work/life balance and mental health supports. We foster
communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a
learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

**Internal / External Job Post**

**Resource & Information Specialist**
**EMP-U23-31**

**THE OPPORTUNITY**

**Job Class **⧫ Union

**Department **⧫ Employment Services

**Location **⧫ 3195 Sheppard Ave E, Toronto ON (Scarborough)

**Status **⧫ Full-time, Permanent

**Pay Rate **⧫ $48,693.57

**Vacancy Number **⧫ EMP-U23-31

**Available **⧫ Immediately

**Hours/Shifts **⧫ Monday to Friday, 9 am - 5 pm (in -person)

The primary responsibility is to provide clients with information, direction, and support when accessing the tools and resources that will assist in their job search. The Resource Information Specialist provides clients with a clear understanding of Employment Ontario suite of programs as well as other employment training programs. The Resource Information Specialist assists clients with the effective use of its resources including on-site access to a variety of life and skill development supports that will enhance the client’s ability to sustain employment and encourage self-sufficiency. The Resource
Information Specialist will assist with troubleshooting on the computer; provide assistance on software technical support, and basic configurations.

In addition, the Resource & Information Specialist must be able to refer participants to other services, manage the administrative tasks necessary to keep the Resource center functioning, maintain up to date information on resources and labour market trends, facilitate life and skill development workshops, ongoing promotional events, market the Resource center and develop partnerships with other programs and community partners.

**WAYS YOU CAN CONTRIBUTE**
- Greeting and Orientation of clients to the Resource center and its services.
- Providing instruction and assistance to clients using the center’s resources, pointing out location and demonstrating how resources are used.
- Responding to client inquiries and provision of assistance as requested.
- Ensuring that clients comply with the center policies, procedures and housekeeping rules.
- Troubleshooting on equipment such as computers, printers, fax machines, photocopiers, scanners, TV.
- Provision of on-site software technical support, basic configurations, and trouble-shooting on the computers.
- Design, implementation, and facilitation of information and skill development workshops and tutorials.
- Critiquing of resumes and referral to relevant.
- Research and solicitation of information to create new tools and resources.
- Maintenance of current and relevant information by being a liaison with community partners and organizations.
- Providing information about programs and services in the community.
- Good knowledge of community resources, and local, provincial, and federal agencies.
- Maintenance of stock level of resources, pamphlets, community flyers, and print paper.
- Maintain a job-posting board.
- Prepare monthly statistical reports.
- Refer participants to appropriate agencies and to on-site programs.
- Attendance and participation in team meetings.
- Liaise and maintain positive relationship with the community, Funder and referral sources.
- Provide documentation in accordance with agency and Funder standards. Participate in the compilation of internal and external reports, statistical data and financial reports.
- Maintain agency communication standards.
- Follow security procedures according to agency and Funder guidelines
- Handling of confidential data in accordance with agency, Funder and legal standards.
- Quality assurance with respect to assigned tasks to assure compliance with agency and Funder’s standards.
- Advocate on client’s

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