Quality Assurance Specialist

6 months ago

Milton, Canada DSV Full time

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
- Job area: Quality**DSV - Global Transport and Logistics**

Location: CAN - Milton, Yukon Court
Job Posting Title: Quality Assurance Specialist
Time Type: Full Time

**JOB SUMMARY**:
**Core Purpose and Essence of the Position**:
A Quality Assurance Specialist is responsible for implementing internal and external quality standards. This includes basic quality auditing, process development, procedure validation, documentation and reporting to support operations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Implement the DSV North America Quality Management System structure at the site level.
- Support the Quality Assurance Manager in implementing the Quality Management System and related projects for multiple sites.
- Conduct Quality Improvement Team (QIT) meetings, follow up on action items, and maintain the QIT action plan.
- Conduct regular process audits, providing recommendations to address identified gaps.
- Ensure timely submission of Site Quality Monthly Reports as required by the North America Quality Team (NAQT).
- Directly engage with operational leaders and associates to ensure effective implementation of the quality system.
- Act as the designated site Document Control Administrator, overseeing the Document, Data, and Records system.
- Perform document management tasks using the Quality Information System (QIS), including creation, updates, and uploads.
- Support problem-solving tasks using quality tools such as why-why diagrams, fishbone, checklists, control charts, etc.
- Advocate and promote the Ideas program for the site and communicate related status.
- Engage in Continuous Improvement/Lean projects, Management of Change, training, coaching, and mentoring site teams.
- Participate in coordinating and implementing objectives, policies, and operating procedures, evaluating effectiveness, and suggesting improvements.
- Assist in developing corrective actions for client complaints, nonconformances, and audits.
- Assist with documentation for the Supplier Management system for vendors supporting the operation.
- Support quality-oriented training, coordinating with site HR and Training department for recording training.
- Effectively communicate procedural issues for management resolution.
- Involved in administrative functions, including quality and training documentation.
- Responsible for the 5-star audit of the site.
- Perform other duties as required by site management to support quality management and control.

**PRIMARY INTERACTIONS**:
The primary exchange will be working with upper management, operations manager, supervisor, team lead and warehouse operators.

**COMPETENCIES, SKILLS, ATTRIBUTES REQUIRED**:
**MINIMUM EDUCATION and/or EXPERIENCE**:

- Bachelor’s degree in Distribution/Logistics, Quality Management, or related field of study preferred. Equivalent combination of education/training and experience will be considered.
- Prior warehouse management systems experience preferred.
- Must be self-motivated and able to work independently with mínimal supervision.
- Demonstrated skills in problem solving, process mapping, value stream mapping, process design, layout design, establishing performance, standards/metrics, instructional skills.
- Must also possess intermediate to advanced skills using Microsoft Office products including Word, Excel, Teams, and Outlook. MS PowerPoint, Visio skills an asset.

**WORK ENVIRONMENT**:
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

The employee will spend majority of the time in the warehouse environment which includes client product, racks, conveyers, stairs, people, and multiple levels of storage. All safety precautions should be followed when navigating through the operation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The nature of this job will require up to 40% travel between multiple sites.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. More than 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

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