Resident Manager

3 days ago

Sarnia, Canada York Property Management Full time

The Resident Manager is responsible for day to day customer service and administration of the assigned residential properties on behalf of York Property Management in Sarnia, Ontario. The Resident Manager works in collaboration with Maintenance Technicians and Cleaning Associates and ultimately reports to the Community Manager. Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required.

**Responsibilities**
- Ensure the health, comfort and safety of residents
- Complete the general custodial duties of the apartment buildings inside/out
- Duties include scheduled office hours and on-call duties (excluding scheduled days off)
- Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
- On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
- Collect rent and follow up on defaults
- Ensure vacancy (minimized) and budget are all realized for each site by effective resident service to potential and existing residents
- Inspections of vacant and upcoming suites
- Lease and show suites as required
- Prepare and deliver bank deposits
- Administrative duties including processing paperwork for site and other Associates
- Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
- Ensure proper and accurate inventory management
- Complete all required administration for the property
- Complete other tasks as assigned

**Core Competencies, Skills, and Experience**

The incumbent must possess the following experience and educational requirements:

- 2 years Customer Service Experience preferred
- Post-Secondary Education in related field

The incumbent must exhibit and demonstrate the following Core Competencies:

- Accountability
- Adaptability
- Communication
- Teamwork
- Analytical Thinking

The incumbent must demonstrate the following knowledge and skills:

- Ability to use and/or learn how to use new technology
- Driver’s License and access to a reliable vehicle is required
- Strong attention to detail and accuracy on documentation
- Demonstrated knowledge of Landlord and Tenant Act
- Excellent customer service and public interaction skills
- Effective verbal and listening communication skills
- Time management skills
- Decision making skills

York Property Management (YPM) manages 3,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our vision is to create and maintain rental properties that all of our residents are proud to call home.

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