Technical Support Consultant Bilingual

2 weeks ago


Montréal, Canada Rogers Communications Full time

This is a **remote position** which means you get to work from home

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity

We're hiring Part-time Technical Support Consultants to join our Montreal frontline team starting on February 27, 2023. In this role, you will be supporting customers with their Ignite TV products and services.

At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team

**You are**:
**Empathetic **- You are someone who is able to show understanding and relate to the customer
**Outgoing **- You are someone who is friendly and approachable
**Patient **- You are someone who regardless of situation is able to support the customer in a tactful and effective manner
**Genuine **- You are someone who is authentic in your interaction with customers

**You get to**:

- Connect and build rapport with customers by actively listening and asking the right questions
- Troubleshoot customer connectivity issues
- Promote and recommend the latest products and services to customers
- Make customers lives easier by providing them with value-add services

**You should have**:

- Past experience in a customer service or technical support role, preferably in a call center environment
- A flexible schedule
- An ability to navigate multiple computer systems
- An ability to troubleshoot and resolve customer issues in a timely manner
- Expert communication and listening skills in **English **& **French**

A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location**:Remote**
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Technical Support
Requisition ID: 283915

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Customer Experience



  • Montréal, QC, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...


  • Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...


  • Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...


  • Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...


  • Montréal, QC, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...


  • Montréal-Est, Quebec, Québec, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...


  • Montréal, Canada FI Group Full time

    FI Group is an international innovation consulting firm seeking a SR&ED / Grants Technical Consultant to join our team in Montreal. FI Group currently operates in 14 different countries and has over 1,400 employees ????This opportunity would ideally suit someone with a real passion for Innovation programs and curiosity about Tax Credits. The role is perfect...

  • Technical Support

    4 weeks ago


    Montréal, Canada ProAlt Full time

    **Title: Technical Support (L1 or L2 or L3)** **Location: Montreal or Laval, QC (Hybrid)** **Type: Full time** - Bachelor's degree or associate degree in related field - At least 3 years of hands-on experience in Technical Support (L1 or L2 or L3) - Must be bilingual English and French - Maintains and administers computer networks and related computing...


  • Montréal, QC, Canada FI Group Full time

    FI Group is an international innovation consulting firm seeking a SR&ED / Grants Technical Consultant to join our team in Montreal. FI Group currently operates in 14 different countries and has over 1,400 employees 🚀 This opportunity would ideally suit someone with a real passion for Innovation programs and curiosity about Tax Credits. The role is...


  • Montréal, QC, Canada NeuroTech X Full time

    Bilingual Technical Support Representative Montreal, QC · Full time Please note that this position will require relocation to Toronto*** Under minimal supervision, the Technical Support Representative (TSR) will provide advanced technical support to end users (e.g., Customers, Field Sales and Service Representatives), as well as other Zeiss employees...


  • Montréal, Canada International Civil Aviation Organization - ICAO Full time

    Job Opening **Posting Title**: - Consultant - Technical Writer**Department/Office**: - International Civil Aviation Organization**Duty Station**: - MONTREAL**Posting Period**: - 26 January 2023 - 08 February 2023**Job Opening Number**: - 23-International Civil Aviation Organization-200622-Consultant**Staffing Exercise** - N/AUnited Nations Core Values:...


  • Montréal, Canada Ausenco Full time

    **Bilingual Asset Management Consultant - Montreal** **-** **(** **AUS0007NU** **)** We are looking to hire an **Asset Management Consultant **in Montreal to support upcoming projects. We are looking for individuals with passion and drive, highly organized and can ensure that our high standard of quality is maintained. You will have solid experience in...


  • Montréal, Canada Groupe financier PEAK Full time

    _*Please see English version below_ **Contrat temporaire de 12 mois jusqu'au 28 mars 2025** **Support Informatique Bilingue** Chez PEAK, nous valorisons une culture basée sur la confiance et nous nous efforçons de maintenir un environnement collaboratif et une atmosphère familiale parmi nos employés. Nous offrons un environnement dynamique avec un...


  • Montréal, Canada Prodco Analytics Inc. Full time

    **Job Overview** **Responsibilities** - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintain daily performance of computer systems. - Ask questions to determine the nature of the problem. - Walk the customer through the problem-solving process. - Install, modify, and repair...


  • Montréal, Canada Solutions Metrix Full time

    Technical CRM Consultant Main responsibilities: - Support existing clients in providing technical solutions to their business needs in the context of CRM projects and maintain a relationship of collaboration and trust with them. - Ensure the client requirements are analyzed, documented, and designed into technical requirements (user stories) - Create...


  • Montréal, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...


  • Montréal, QC, Canada FI Group Full time

    FI Group is an international innovation consulting firm seeking a SR&ED / Grants Technical Consultant to join our team in Montreal. FI Group currently operates in 14 different countries and has over 1,400 employees &##128640; This opportunity would ideally suit someone with a real passion for Innovation programs and curiosity about Tax Credits. The...


  • Montréal, Canada Campus Support Full time

    **Position: Bilingual HR Generalist (French/English is a MUST)** **Location: Toronto, GTA, ON or Montreal, QC (On-site)** **Type: Full-time, Permanent** **Reports to: Senior HR Manager** **Work Hours: Regular 40 hours/week, Mon - Fri** **Salary: $70,000 - $80,000 per annum** **About the Role**: As a Bilingual HR Generalist, you will play a vital role...

  • Technical Support

    5 days ago


    Montréal, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. Your Role & Main Responsibilities Be an active contributor to the employee...


  • Montréal, Canada SherWeb Full time

    Position: Full-time, permanent._ - Start date: As soon as possible._ Here’s how you can contribute to the company's success. Our team goal is to solve our clients’ IT issues. You will contribute to this goal by offering Level 3 technical support on Sherweb’s hosted services: Exchange, SharePoint, Office 365, G-Suite, Skype for Business and compliance...