Security Officer

7 months ago

Chilliwack, Canada Elements Casino Chilliwack Full time

We’re looking for a qualified individual to fill the role of Security Officer at our Elements Casino Chilliwack location. Under the general direction of the Manager, Security, this position is responsible for protecting patrons, team members, and assets while maintaining the integrity of the gaming floor and company property. Duties will include patrolling and monitoring the entire casino site, interior and exterior, as well as controlling access to keys and restricted areas. This position will ensure adherence to the Company’s policies and procedures, motivates, and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members. If you have the drive to become the leading gaming, entertainment and hospitality destination in Chilliwack and a passion for creating exceptional personal experiences, come join our team

DUTIES & RESPONSIBILITIES:

- Monitor, document, and report employee violations of CWK, GCE, and/or BCLC policies and procedures to the Security Supervisor/Manager.
- Ensure the safety of employees and customers, while protecting company property and assets.
- Escorting armored car personnel, cash, guests, team members or change fills to ensure safety and security of people and assets.
- Ensure entry to the casino is not granted to minors, intoxicated, excluded or self-excluded customers. Securing back-of-house access to authorized personnel only.
- Perform identification checks on suspected minors, excluded and self-excluded guests.
- Report breeches to the Security Supervisor/Manager and Surveillance offices.
- Performing identification checks and maintenance of records on all visitors as well as manage the distribution and collection of GPEB identification tags for employees.
- Provide crowd control and a visible presence.
- Conduct regular patrols of the interior and exterior of the property.
- Maintain confidentiality of all situations and correctly reporting on any issues to Security Managers.
- Monitor and document a variety of activities: interruptions of video recording, power failures; evacuations; incidents involving theft, found property or customer disputes.
- Other duties as assigned or directed

QUALIFICATIONS:

- High school diploma or equivalent required, post secondary education an asset
- Security license considered and asset
- Strong communication and public relations skills
- Second language an asset
- Previous experience or training in security an asset
- Ability to multi-task and prioritize
- Ability to be adaptable and flexible with work schedule
- Exceptional organizational, problem solving and conflict resolution capabilities
- Good knowledge of MS Office and Outlook
- Certification in Occupational First Aid Level 2 an asset
- Must successfully pass a criminal and credit record check by the Gaming and Policy Enforcement Branch (GPEB)
- Must have Serving It Right certification
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

**Job Types**: Full-time, Permanent

**Salary**: From $19.55 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you over 19 years of age?
- Are you legally entitled to work in Canada?
- We operate 6am-1am sun-thurs and 6am-2am fri -sat. What restrictions do you have in your availability?
- How many hours per week are you looking to work?
- The wage for this position is $19.55 are you comfortable with this?
- Why do you want to join our security department?

Work Location: In person

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