Coordinator, Partnerships

2 weeks ago

Hamilton, Canada Mohawk College Full time

**Coordinator, Partnerships (Appendix D/Temporary Assignment: April 2024 - October 2025)** Status**:Appendix D/Temporary Assignment: April 2024 - October 2025

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell

**Pay band**: I

**Rate of Pay**:$38.01

**Posting Date**:March 4th, 2024

**Closing Date**: March 20th, 2024 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Coordinator, Partnerships**

Under the direction of the Director, Partnerships and Service Integration, the incumbent is the Coordinator of Partnerships, specifically supporting activity with our partnerships. The incumbent provides support with the Mississauga campus, Six Nations Polytechnic and McMaster and is to oversee process documentation, policy review and updates, coordination of audit materials, meeting coordination and support, support communications, facilitate data sharing in support of start-up, etc. Working with the Director of Partnership and Service Integration, this role would serve as a point of triage to support partners in navigating questions and requests for information.

**Responsibilities**:
The duties of this position include, but are not limited to:
**Co-ordinates and Organizes Student Services Resources for Partners and Stakeholders**
- ** **Develops and provides resource material, stats, and information to partners and members of Mohawk College and the Registrar’s Office.
- Maintains procedures to ensure processes and record keeping meet Mohawk’s policies and procedures and oversees process documentation, policy review and updates.
- Ensure processes and procedures are documented and updated regularly.
- Coordinate with internal stakeholders to ensure an efficient flow of information.
- Coordination of audit materials, timelines and information.
- Supports in meeting coordination between key stakeholders.
- Will be the first point of contact for student issues and escalations.
- Facilitates data sharing in support of start-ups, etc.
- Leads and coordinates planning meetings with many internal and external stakeholder groups.
- Ensures efficiency and high quality of the front-line partner relations and day-to-day operations.
- Maintain knowledge of emerging best practices for enhancing PPP, including good practice examples, and guidelines through internal and external networks.
- Provides a high level of customer service to partners and supports in developing procedures to meet this goal.
- Ensures shared resources are up-to-date and shared with partners accordingly.
- Leads planning process for start-up execution at all campuses working with the Director, Partnerships and Service Integration and Partner contacts, around required resources, processes and reporting.

**Reporting for Partnerships**
- Provides regular reports as requested around operations at all campuses, including appropriate metrics, observations and recommendations for improvements.
- Complete routine and non-routine correspondence with partners and students.
- Supports with creating and proofing all written material, presentations and reports required to fulfil contractual requirements and departmental goals including internal, Board of Governors, Ministerial, and any other as required.
- Work closely with the respective internal stakeholders including Academic Quality, student services, international admissions, finance and I.T.among others to help design, implement, and monitor quality assurance and compliance frameworks.
- Ensure proper record-keeping and data maintenance in accordance with the applicable policies and procedures, and systems.

**Communication**
- ** **Communicates regularly with partner contacts on-site leadership (Operations Managers, Associate Deans where appropriate). Ensures the Director is kept informed of communications and included in communications which impact operations, processes and procedures.
- Communicates regularly and as required with Partners to determine service priorities and delivery. Ensures the Director of Partnerships and Service Integration is kept informed of communications which impact operations, processes and procedures.
- Ensure up-to-date and accurate information for students in the partnership is posted on My Mohawk, SharePoint and the Mohawk College website.
- Working with the Director to create and support new communications initiatives (chatbot, virtual assistant, website reviews, etc.) by reviewing content, creating new content, etc.

Other duties as assigned.

**Qualifications**:

-

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