Customer Support Representative

2 weeks ago

Trenton, Canada GlobalMed Inc Full time

**Main functions**:
The primary purpose of the Customer Support Representative is to act as a dedicated liaison for our valued customers, serving as a main point of contact. Responsibilities include entering orders, and identifying production process timelines for customer orders, as well as promptly addressing and escalating any issues that arise that may affect meeting delivery requirements. This is a dynamic role that requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

**Essential Job Functions**
- The CSR engages in direct contact with existing customers responding to their inquiries, ensuring their needs are met promptly and escalating issues that are not resolved.
- Ensure adherence to customer order specifications including minimum quantity, value, pricing, and the latest revision levels.
- Proactively escalate any serious or potentially serious matters swiftly and efficiently.
- Coordinate and facilitate communication among relevant departments to resolve issues, while keeping customers informed about production or shipment delays and resolving any related problems.
- Communicate any production or shipment delays, order issues, etc., directly to customers.
- Cultivate meaningful relationships with customers, manufacturer representatives, and subcontractors to enhance collaboration and ensure mutual success.
- Communicates with scheduling and production regarding timelines of new orders, and lead times.
- When required supports sales with the preparation of proposals, sales and marketing presentations, sales presentations, company profiles, advertising initiatives, data input, etc.
- Responsible for receiving, collating, distribution, and the maintenance of in-coming requests for quotation (RFQ’s), sales quotations, lead generation lists, direct mailing lists, and contact management files.
- Assist with collating and data entry necessary for customer documentation in the ERP & CRM systems.
- Supports and company objectives, procedures, and policies.
- Process orders, returns, and exchanges accurately and efficiently.

**Employment and Educational Requirements**:

- 2-5 years’ experience in similar customer care function is required.
- Exhibit strong customer service orientation, along with excellent verbal and written communication abilities.
- Demonstrate above-average analytical skill and adept problem-solving abilities.
- Collaborative team player with exceptional organizational skills and a knack for conflict resolution.
- Display a keen sense of urgency and self-motivation in executing tasks and meeting objectives.
- Knowledge of customer service principles and practices, and order entry required.
- Excellent time management, organizational skills, and attention to detail along with the ability to take and follow directions.
- Ability to adapt and prioritize, meeting deadlines in a fast-paced environment.
- Work well independently with an ability to work collaboratively with other departments in a team-oriented environment.
- Must maintain confidentiality, professionalism and a positive attitude and be able to work with mínimal supervision.

**Benefits**:

- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company

**Salary**: $41,600.00-$45,500.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer support: 3 years (required)

Work Location: In person

  • Customer Service Representative

    4 weeks ago

    Trenton, Canada BMO Financial Group Full time

    55 Dundas Street West Trenton Ontario,K8V 3N9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Sales Representative

    2 weeks ago

    Trenton, Canada Marjolaine Dion Full time

    YOU GET: A very competitive salary (basic pay + commission + bonus + profit share); Performance bonuses; A profit-sharing program; Group insurance; A cellular phone, computer; Work clothes bearing the business logo; Mileage reimbursement; And much more Pompco is a family business that has been working in the pump industry for more than 47 years. Pompco's...

  • Sales Representative

    3 weeks ago

    Trenton, Canada Marjolaine Dion Full time

    YOU GET: A very competitive salary (basic pay + commission + bonus + profit share); Performance bonuses; A profit-sharing program; Group insurance; A cellular phone, computer; Work clothes bearing the business logo; Mileage reimbursement; And much more! Pompco is a family business that has been working in the pump industry for more than 47 years. Pompco’s...

  • Sales Representative

    3 weeks ago

    Trenton, Canada Marjolaine Dion Full time

    YOU GET: A very competitive salary (basic pay + commission + bonus + profit share); Performance bonuses; A profit-sharing program; Group insurance; A cellular phone, computer; Work clothes bearing the business logo; Mileage reimbursement; And much more! Pompco is a family business that has been working in the pump industry for more than 47 years....

  • Real Estate Sales Representative

    2 weeks ago

    Trenton, Canada Century 21 Lanthorn & Associates Real Estate Ltd. Full time

    AWESOMENESSS WANTED!!! Looking form more than just a Sales JOB? - Willingness to get out of your comforter zone and follow the advice of your coach - A self-starter, business minded, looking to grow their career - Team player and enjoy working with all types of people - Customer service mindset - putting your clients needs first - Ability to problem solve...

  • C130j Field Service Representative

    4 weeks ago

    Trenton, Canada Lockheed Martin Canada Full time

    About the role Specific Job DescriptionThe chosen applicant will be responsible for leading a team of contracted Field Service Representatives (FSR) in providing post-sales technical support and customer service to the RCAF CC130J Hercules Fleet operated and maintained at 8 Wing Trenton.. Additionally the chosen applicant will be personally responsible for...

  • C130j Field Service Representative

    2 months ago

    Trenton, Canada Lockheed Martin Canada Full time

    About the role Specific Job DescriptionThe chosen applicant will be responsible for leading a team of contracted Field Service Representatives (FSR) in providing post-sales technical support and customer service to the RCAF CC130J Hercules Fleet operated and maintained at 8 Wing Trenton.. Additionally the chosen applicant will be personally responsible for...

  • Customer Service/sales Assistant

    3 days ago

    Trenton, Canada Heritage Home Furnishings Full time

    **Position: Customer Service/Sales Assistant** Experience the fun of furnishing your own home, with different styles and colours every day! That's what it’s like assisting our customers at Heritage Furniture. Everyday you get paid to help people in the community turn their homes into a more comfortable, functional and beautiful space. You will assist...

  • Financial Services Representative II

    2 weeks ago

    Trenton, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Trenton, ON time type Full time posted on Posted 2 Days Ago job requisition id 2413738 We’re building a relationship-oriented bank for the modern world. We need talented,...

  • Financial Services Representative II

    2 weeks ago

    Trenton, Canada Canadian Imperial Bank of Commerce Full time

    Financial Services Representative II page is loaded Financial Services Representative II Apply locations Trenton, ON time type Full time posted on Posted 2 Days Ago job requisition id 2413738 We’re building a relationship-oriented bank for the modern world. We need talented,...

  • Customer Service Clerk

    3 weeks ago

    Trenton, Canada Walker's Capital Group Full time

    **Customer Service Clerk** **We are looking for a qualified **_Customer Service Clerk_** to join our team in a full time position (temporary) to help us achieve our goals. The Customer Service Clerk will serve as a point of contact for customers throughout the customer's move journey.** **Ultimately, you should be able to contribute to high quality...

  • Customer Retention Specialist

    1 month ago

    Trenton, Canada goeasy Full time

    If you are looking to join one of Canada's fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America's Most Engaged Workplaces, we want the best to join our team. easyhome is Canada's largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home...

  • Customer Coordinator Manager

    4 weeks ago

    Trenton, Canada Lifemark Health Group Full time

    **Customer Coordinator Manager -** *** **pt Health - Trenton Physiotherapy** **Permanent Full-Time** **Location**: **241 R.C.A.F. Rd** **Trenton, Ontario** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a...

  • Administrative Store Support

    1 month ago

    Trenton, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT. So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • Administrative Store Support

    4 weeks ago

    Trenton, Canada Walmart Canada Full time

    What you'll do...NEVER A DULL MOMENT. So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associates take on those challenges, solve those problems, and pull off invaluable feats...

  • C130j Field Service Representative

    4 weeks ago

    Trenton, Canada Lockheed Martin Canada Full time

    About the role Specific Job DescriptionThe chosen applicant will be responsible for leading a team of contracted Field Service Representatives (FSR) in providing post-sales technical support and customer service to the RCAF CC130J Hercules Fleet operated and maintained at 8 Wing Trenton.. Additionally the chosen applicant will be personally responsible for...

  • Financial Services Representative Ii

    2 weeks ago

    Trenton, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Manager

    4 weeks ago

    Trenton, Canada nVent Full time

    We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: - Be the North American functional leader of all the customer service...

  • Sales and Customer Service Team Member

    2 weeks ago

    Trenton, Canada RONA Full time

    Sales and Customer Service Team MemberLanguages: English Français (CA) By becoming a part of the RONA family, you'll enjoy a range of benefits including:An inclusive and safe work environmentSupport for work-life balanceExclusive employee discountsVarious benefits such as insurance (specific conditions apply) and annual salary reviewPotential for career...

  • Recreation Inclusion Support Facilitator

    4 weeks ago

    Trenton, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...