Part-time Client Service Representative

3 weeks ago

Ottawa, Canada Algonquin College Full time

Department:
Parking, Lockers, Coin Operations & Card Services (Roch Lafond)

Position Type:
Part-Time Support

Salary Range:
$15.50-$17.80-Hourly

Scheduled Weekly Hours:
24

Anticipated Start Date:
January 23, 2023

Length of Contract:
n/a

Posting Information

Posting Closing Date:
January 6, 2023

Please note: jobs are posted until 12:01 am on the job closing date.

**Job Description**:
Duties and Responsibilities:
- Provides Customer Service and sales support to clients seeking support for Parking sales and ensures the accuracy transactions and processing of the sales, prepares and exchanges permits, manages waitlists and merges client records;- Provides Customer Service for clients renting/transferring a locker, reviews locker claims and initiates the request of locker cuts and ensues the accuracy of client information entered into Student Information System;- Provides information and navigational assistance regarding access to the College and/or department website, including supporting the online appeals process;- Receives incoming calls and responds accordingly and or directs to the appropriate department;- Reconciles daily transactions for all related departments cash, cheque, debit and credit cards receipts between Multiple Financial Systems;- Explains encumbrances to clients and process payments as required for financial encumbrances;- Processes refunds for parking, lockers, coin-ops and card services;- Validates student information and processes student and staff identification cards;- Processes OC Transpo photos by ensuring the accuracy of the student information and taking the photo in accordance with OC Transpo Specifications;- Prepares and posts notices in office area of information related to the departments;- Responsible for opening and closing office and securing all documents;- Liaises with external clients, contractors to supply required services or direct to appropriate supervisor;- Other duties as assigned.

Required Qualifications:
- One (1) year certificate of equivalent in General Office Administration;- Minimum of one (1) year front line Customer Service experience in a high volume environment.

Anticipated Weekly Schedule:
- Position 1 (P17144) - Monday to Friday, 7:45am - 12:30pm- Position 1 (P17901) - Monday to Friday, 12:15pm - 5:00pm
- These positions are paid at Payband 5
- Vacancies are P17144 and P17901

These positions require regular on-site work at Algonquin College's Woodroffe (Ottawa) Campus.

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